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Open nowPosted 21 hours ago

Customer Service Representative

Satellite Office128 open roles

Where
Pasig, Philippines
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Your applicationOpen nowCustomer Service RepresentativeSatellite Office · Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Satellite Office's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Satellite Office postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 21 hours ago

Satellite Office median: 19 days open

The posting

Customer Service Representative (Retail) – Night Shift

Location: Jollibee Tower, Ortigas Center, Pasig City

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.

If you have a background in retail and customer service, and you’re ready to take your career to the next level—this could be the opportunity for you.

What You’ll Do

As a key member of our team, you will:

  • Deliver outstanding customer support across multiple channels (phone, chat, and email)
  • Handle inquiries related to orders, products, and services with professionalism and care
  • Process customer orders efficiently via phone, email, and chat
  • Drive first-call resolution and ensure a seamless customer experience
  • Recommend relevant or promotional products to support sales growth
  • Manage multiple accounts simultaneously while maintaining quality and accuracy
  • Resolve concerns effectively by identifying customer needs and offering the best solutions

What We’re Looking For

Must-Have Requirements

  • Retail experience (non-negotiable)
  • At least 3 years of customer service experience (chat, email, and/or phone)
  • Willingness to work night shift (with night differential pay)
  • Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)
  • Strong communication skills (written and verbal)
  • Stable work history with good tenure

Preferred Skills & Experience

  • Experience in both sales and service roles
  • Proven ability to sell or upsell over the phone or chat
  • Experience handling multiple channels simultaneously (chat, email, phone)
  • Familiarity with Click-to-Chat platforms
  • Proficient in MS Outlook, Word, and Excel
  • Strong multitasking and organizational abilities
  • Fast and accurate typing skills

Why Join Us?

  • Competitive salary + night differential pay
  • Opportunity to work with international retail accounts
  • Hybrid flexibility after regularization
  • Career growth in a dynamic, customer-focused environment
  • Be part of a team that values performance, reliability, and customer excellence

Ready to Apply?

If you’re a customer-focused professional with strong retail experience and are ready to thrive in a night shift environment, we’d love to hear from you!

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  1. A CV for this posting

    Written against Satellite Office's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Satellite Office's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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