The posting
Summary: The organization is seeking an Accounts Receivable Analyst who will be responsible for managing accounts receivable activities, customer account issues, collections, billing, and revenue-related transactions.
As a part of the Finance team, this role involves working closely with customers and cross-functional teams to ensure timely and accurate invoicing, payment application, account reconciliation, collections, and resolution of customer inquiries. The role also supports financial reporting, compliance, and month-end close activities.
Responsibilities
Accounts Receivable, Cash Application & Collections • Monitor accounts receivable aging and maintain accurate customer account balances. • Perform collection activities on outstanding invoices and follow up with customers regarding payment status. • Apply customer payments accurately and timely against open invoices and customer accounts. • Investigate and resolve unapplied cash, payment discrepancies, disputed balances, and account exceptions. • Review and process credits, refunds, write-offs, and account adjustments in accordance with company policies. • Support maintenance of AR aging schedules, reserve calculations, collection metrics, and DSO reporting. • Ensure customer account records are complete, accurate, and up to date.
Reporting, Reconciliation & Month-End Support • Perform account reconciliations and validate financial data across multiple systems. • Prepare recurring and ad hoc AR, collections, and customer account reports. • Assist with month-end close activities, including reconciliations, reporting, and account analysis. • Support audit requests and maintain documentation for compliance purposes. • Identify opportunities to improve operational efficiency, data quality, and process accuracy.
Billing & Revenue Support • Support billing activities, including processing customer invoices, credits, refunds, and account adjustments as needed. • Assist with revenue-related transactions, system updates, and billing reconciliations. • Support customer and internal requests related to invoices, receipts, and billing documentation. • Perform other billing and revenue operations tasks as assigned.
Qualifications • Bachelor’s degree in Accounting, Finance, or related field. • More than 1 year of experience in Accounts Receivable, Billing, Collections, or Order-to-Cash operations. • Experience handling high-volume invoicing and collections processes. • Knowledge of Order-to-Cash (O2C) processes is a plus • Proficiency in Microsoft Excel, including data analysis, reconciliations, and reporting. • Experience with accounting systems (QuickBooks preferred or similar accounting systems) and CRM tools (e.g., Salesforce). • Strong data entry accuracy and attention to detail. • Ability to analyze transactions, identify discrepancies, and recommend solutions. Knowledge of payment platforms (Stripe, Authorize.net) is a plus. • High level of accuracy, accountability, and attention to detail. • Ability to work independently and collaboratively within a team environment. • Ability to manage multiple priorities in a deadline-driven environment. • Proactive, resourceful, and solutions-oriented. • Advanced proficiency in English, both written and spoken, for clear communication. • Flexibility to work US night shift (core work shift). • Amenable to onsite work (4 days/week) at Ortigas Center, Pasig City.
Finance Winning Behaviors • Collaboratively Drive Results – Partner effectively across teams to achieve shared objectives. • Focus on Process Improvement and Discipline – Continuously identify opportunities to optimize workflows while ensuring compliance and accuracy. • Exhibit Critical Thinking and Intellectual Curiosity – Analyze complex issues, ask the right questions, and deliver innovative solutions. • Efficient, Resourceful, and Resilient – Maintain high performance under pressure and adapt quickly to challenges. • Practice Transparency – Communicate openly and honestly to build trust and credibility.



