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Open nowPosted 18 days ago

Customer Support Associate

satelliteoffice-1742766257140 open roles

Where
Taguig, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Support Associatesatelliteoffice-1742766257 · Taguig, Philippines

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 18 days ago

The posting

Customer Support & Reservations Associate

In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.

Key Responsibilities

  • Oversee guest bookings and assist customers in planning their Tiny House stays
  • Respond to inquiries across multiple channels, including website, email, and social media
  • Manage reservations end-to-end, including upselling and activating promotions
  • Provide support via the customer contact line, including handling and resolving inquiries
  • Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
  • Address and resolve guest concerns in a professional and timely manner
  • Work cross-functionally with internal teams to maintain smooth day-to-day operations

Candidate Profile

We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.

Requirements

  • At least 5 years of experience in customer service
  • Demonstrated ability to drive results and proactively improve processes
  • Background in travel, hospitality, or eco-tourism is highly advantageous
  • Strong commitment to delivering high-quality customer experiences
  • Excellent communication and interpersonal skills
  • Composed under pressure, with the ability to manage challenging situations effectively
  • Strong problem-solving skills and the ability to work independently when required

What’s in It for You

  • Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences
  • Flexible working arrangements
  • Collaborative, high-energy, and supportive team environment
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