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Open nowPosted 8 days ago

Solutions Engineer

satelliteoffice-1742766257140 open roles

Where
Pasig, Philippines
Work mode
Remote
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Your applicationOpen nowSolutions Engineersatelliteoffice-1742766257 · Pasig, Philippines

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause.

What You'll Do

  • Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
  • Trace issues through logs, traces, and underlying data down to the code
  • Demo the platform live to show clients how to configure it for their exact workflow
  • Use AI tools daily to move faster through code and data than manual digging alone
  • Turn recurring headaches into permanent fixes instead of repeat tickets
  • Write clean tickets and documentation so nothing gets lost in translation
  • Flag and escalate issues that cross systems or hit multiple clients

What You'll Bring

  • 2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA
  • Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
  • Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
  • A genuinely curious streak — you want to know why
  • You already use AI tools as part of how you work
  • A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time

What's In It For You

  • Work directly with senior engineering leadership from day one — no layers between you and real ownership
  • A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
  • High-visibility work on a platform trusted by firms managing tens of trillions in assets
  • Real flexibility on hours — not a buzzword, an actual confirmed policy
  • AI tooling as a core part of your daily workflow, not an afterthought

Ready to trade scripted support for real investigation?

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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