Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Support Engineer (L2) - ERP (for HRIS/Payroll)

satelliteoffice-1742766257140 open roles

Where
Pasig, Philippines
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport Engineer (L2) - ERP (for HRIS/Payroll)satelliteoffice-1742766257 · Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on satelliteoffice-1742766257's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 21 days ago

The posting

About the organization

The organization is one of Australia and New Zealand's leading business software companies, providing ERP, payroll, and workforce management solutions to mid-market businesses. Their product is a highly configurable cloud ERP platform covering financials, inventory, workforce management, and payroll, used by hundreds of businesses across AU and NZ.

Why This Team Exists

The organization is evolving its support model. Routine queries are now handled by AI. Complex technical issues the ones that require real investigation, structured troubleshooting, and genuine problem-solving are owned by this L2 team. You will work alongside the team's retained Australian L3 technical team on an ongoing basis, building a close working relationship that goes well beyond the initial transition period.

What You Will Be Doing

• Own complex technical support cases from initial triage through to resolution not handing off after a first response.

• Replicate customer issues in a sandbox environment to confirm the problem and identify the correct resolution path.

• Identify and execute existing diagnostic scripts to resolve known issues efficiently.

• Troubleshoot configuration, data, workflow, and integration issues, you will specialise in a defined cluster of modules, not be expected to know all 30 from day one.

• Proactively call customers or partners when it will get a faster outcome you should not need to be asked to pick up the phone.

• Manage cases through the digital support portal with clear, professional written communication at every step.

• Escalate to the Australian L3 team when issues are genuinely novel with your investigation already documented.

• Work closely with the retained AU L3 team on an ongoing basis as the product evolves and new scenarios emerge.

What We Are Looking For

• Experience in technical or application support for complex software ERP, payroll, workforce management, or comparable enterprise platforms.

• Structured troubleshooting capability able to isolate root causes using logs and diagnostic data, not just escalate immediately.

• Comfortable identifying and executing existing SQL scripts for known issues. You do not need to write new scripts from scratch.

• Able to identify whether an issue is on the ISV or API side and escalate appropriately deep API coding is not required.

• Professional written English the majority of support is digital and your communication must be clear and accurate throughout the case lifecycle.

• Comfortable picking up the phone proactively when it will produce a faster outcome for the customer or partner.

What Stands Out

• Acumatica ERP or payroll experience support or implementation background. This is not a hard requirement, but having this is highly valued.

• Experience with other ERP platforms such as SAP, Microsoft Dynamics, NetSuite, or Oracle is preferred.

• Payroll or workforce management platform support experience Employment Hero, KeyPay, Ceridian, ADP, or similar.

• SQL familiarity for diagnostic purposes.

• Experience supporting highly configurable or customisable enterprise software environments.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against satelliteoffice-1742766257's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on satelliteoffice-1742766257's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    satelliteoffice-1742766257's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.