The posting
RECRUITMENT ADMINISTRATION & COORDINATION
• Manage the recruitment administration process for high volume vacancies across all brands.
• Review and approve recruitment requisitions in accordance with agreed recruitment processes and approval requirements.
• Ensure requisitions contain the required information before progressing recruitment activity.
• Create and post job advertisements across approved advertising platforms.
• Ensure job advertisements are accurate, appropriately branded and aligned with approved position descriptions.
• Monitor active, closing and expired job advertisements and take appropriate action to ensure vacancies remain live and visible for the required recruitment period.
• Maintain accurate candidate and vacancy records within JobAdder.
• Update candidate statuses throughout the recruitment process, including unsuccessful, shortlisted, interview, resume submitted and other relevant stages.
• Ensure recruitment activity and candidate records are completed accurately and within agreed timeframes.
CANDIDATE SCREENING & MANAGEMENT
- Assist with the initial screening of applications against agreed recruitment criteria.
- Review candidate resumes and applications and identify candidates suitable for progression.
- Progress suitable candidates through the agreed recruitment workflow.
- Actively communicate with candidates throughout the recruitment process and ensure they are kept informed of next steps and engaged throughout the process.
- Advise candidates of the outcome of their application in a timely and professional manner.
- Respond to candidate queries and escalate more complex queries to the appropriate Talent Team member.
- Ensure candidates receive a consistent and positive recruitment experience regardless of brand, location or role.
- Monitor candidate activity and proactively follow up outstanding actions to prevent delays in the recruitment process.
RECRUITMENT OPEN DAYS & HIGH-VOLUME CAMPAIGNS
• Coordinate recruitment Open Days and other high-volume retail recruitment initiatives.
• Support the Talent Team with candidate invitations, attendance tracking, interview scheduling and candidate communications.
• Maintain accurate Open Day and recruitment campaign trackers.
• Assist with candidate shortlisting and scheduling for high-volume recruitment campaigns.
• Support the coordination of recruitment activity across multiple locations and brands during peak periods, including Christmas Casual recruitment.
PRE-EMPLOYMENT CHECKS
• Coordinate and complete reference checks in accordance with Brandbank Group processes.
• Conduct employment verification checks where required.
• Request and follow up required candidate documentation, including passports, visas and evidence of work rights.
• Ensure required documentation is received, recorded and appropriately escalated where outstanding.
• Monitor pre-employment requirements and follow up candidates to ensure checks are completed within required timeframes.
• Escalate any concerns or exceptions to the appropriate Talent Team or HR representative.
SERVICE LEVELS & PROCESS MANAGEMENT
• Manage candidates through the recruitment process to ensure agreed Service Level Agreements (SLAs) are consistently achieved.
• Monitor recruitment workflows and identify vacancies or candidates at risk of exceeding agreed timeframes.
• Proactively follow up Hiring Managers and Talent Team members where actions are outstanding.
• Escalate recruitment delays, candidate risks or process issues where required.
• Ensure recruitment processes are consistently applied across all brands and countries.
• Identify opportunities to improve recruitment administration, efficiency and candidate experience.
REPORTING & DATA
• Maintain accurate recruitment data and reporting within JobAdder and other relevant systems.
• Prepare regular recruitment reports and updates on vacancy activity, candidate progress and recruitment outcomes.
• Monitor key recruitment metrics including vacancies, applications, candidate progression, timeframes and SLA performance.
• Maintain accurate recruitment trackers and campaign reports as required.
• Identify trends, issues or recruitment bottlenecks and escalate these to the Talent Acquisition Manager.
• Support the Talent Team with data and reporting for regular recruitment reviews and business updates.
WORK HEALTH & SAFETY
• Demonstrate positive safety behaviours by cooperating and adhering to any reasonable safety instruction, policy or procedure
• Complete WHS induction and any prescribed WHS training.
• Prevent situations that may cause harm to you or others
• Identify and report hazards
• Maintain and leave a clean and tidy workplace
• Report any team member, customer, contractor or visitor injuries to your manager
Qualifications:
• Diploma or bachelor’s degree in human resources, Business Administration, Business Management or a related discipline is desirable.
Experience:
• Previous experience in recruitment, talent acquisition, recruitment coordination or high-volume hiring within Australia (New Zealand would be advantageous).
• Retail fashion experience
• Proven successful managing high volume vacancies and candidates simultaneously.
• Experience using an Applicant Tracking System (ATS), preferably JobAdder or a similar system.
• Ability to build strong stakeholder relationships
Attributes:
• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• Strong English speaking and written communication skills
• Confidence in communicating with candidates and internal stakeholders
• Ability to work to deadlines and agreed SLAs
• Strong follow-up skills and a proactive approach to outstanding actions
• Ability to prioritise workload and manage competing deadlines and problem solve
• Strong computer literacy and confidence in learning new systems and processes
• Ability to work independently while operating as part of a geographically dispersed Talent Team
• A strong commitment to candidate experience and service delivery.
