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Open nowPosted 14 hours ago

Analista de Suporte ao Cliente

satellitus2 open roles

Where
Jundiaí, SP, BR, Remote
Work mode
Remote
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Your applicationOpen nowAnalista de Suporte ao Clientesatellitus · Jundiaí, SP, BR, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on satellitus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 14 hours ago

The posting

✨ Sobre o time (Socorreaê)

No nosso time de Suporte, a missão é garantir que cada cliente tenha uma experiência incrível com nossos produtos e serviços. 🚀

A gente acredita que um atendimento rápido e empático faz toda a diferença e é isso que buscamos entregar todos os dias! Queremos resolver problemas com agilidade e clareza, sempre mantendo uma comunicação positiva e próxima.

📢 Sobre a vaga

Se você curte resolver problemas e tem um olhar atento para os detalhes, essa oportunidade é a sua cara!

Estamos procurando um (a) Analista de Suporte que tenha boa comunicação, curiosidade, vontade de aprender e colaborar com o time.

Você vai ajudar nossos clientes no dia a dia, garantindo um atendimento de qualidade e contribuindo com melhorias nos nossos processos e ferramentas. 💡

💻 No dia a dia, você vai:

  • Atender nossos clientes por diferentes canais: chat, e-mail, telefone e sistema;
  • Diagnosticar problemas técnicos, responder dúvidas e orientar sobre o uso do sistema, de forma clara e resolutiva;
  • Registrar os atendimentos com todos os detalhes importantes (o que foi identificado, o que foi feito, testes realizados etc.);
  • Acompanhar tickets, garantindo que o time técnico tenha tudo o que precisa para resolver cada caso com eficiência;
  • Sugerir e colocar em prática melhorias para facilitar a vida dos nossos usuários;
  • Acompanhar prazos, expectativas e garantir que os SLAs sejam cumpridos;
  • Contribuir para os resultados do time, acompanhando indicadores como tempo de resposta, satisfação do cliente e produtividade.

🔎 O que buscamos:

  • Boa lógica e raciocínio investigativo para entender e resolver situações técnicas.
  • Organização e atenção aos detalhes para lidar com processos e prazos.
  • Facilidade para se comunicar com pessoas de diferentes áreas da empresa e com os clientes;
  • Interesse genuíno por experiência do cliente;
  • Vontade de crescer junto com o time, aprendendo e compartilhando conhecimento.

📍 Local de trabalho:

  • Remoto (escala 12x36).

🏢 Sobre a empresa

Na Socorreaê, acreditamos que a transformação digital pode ser simples e acessível a todos. Nosso objetivo é oferecer soluções que tornam o dia a dia das empresas mais ágil, intuitivo e eficiente, revolucionando a forma como elas se conectam com seus clientes e gerenciam seus negócios.

Aqui valorizamos pessoas colaborativas, curiosas e comprometidas com a excelência. Se você se identificou, vem bater um papo com a gente!

🔗 Candidate-se no link abaixo:

https://oportunidades.mindsight.com.br/satellitus/4

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on satellitus's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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