Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 42 hours ago

ITIL 4 support engineers

SavageOne Pty Ltd245 open roles

Where
Johannesburg, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowITIL 4 support engineersSavageOne Pty Ltd · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SavageOne Pty Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 42 hours ago

The posting

Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities.

Key Responsibilities

  • Deliver 1st-line and preventative technical support across IT systems
  • Perform incident resolution, root cause analysis, and escalation
  • Apply change and configuration management with accurate documentation
  • Monitor system health and performance; conduct regular checks and patching
  • Support deployments in pre-production and production environments
  • Communicate incident status and updates to stakeholders and service desk
  • Collaborate with vendors and internal teams during escalations and handovers
  • Ensure compliance, access control, and audit documentation
  • Must-Have Skills & Experience
  • ITIL 4 Foundation Certification (mandatory)
  • Proven experience with:
  • Incident & problem management
  • Change enablement
  • Configuration and capacity management
  • Hands-on experience with AWS, OpenShift, and hybrid IT environments
  • Proficiency in monitoring systems, SharePoint, and service desk platforms
  • Familiar with system health checks, patching, and log analysis
  • Strong documentation and stakeholder communication skills

Preferred Tools

  • ASICS (System Check Database)
  • ServiceNow / Remedy / Jira / similar ITSM platforms
  • Monitoring dashboards, log analyzers
  • SharePoint for configuration tracking

Nice to Have

  • Exposure to Business Continuity Planning (BCP) & Disaster Recovery (DRP)
  • Experience coordinating with 4th-line vendors
  • Understanding of CI/CD in a service delivery context
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SavageOne Pty Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SavageOne Pty Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SavageOne Pty Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.