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Open nowFirst seen 3 days ago

Service Delivery Manager

SavageOne Pty Ltd245 open roles

Where
Johannesburg, South Africa
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Your applicationOpen nowService Delivery ManagerSavageOne Pty Ltd · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SavageOne Pty Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Job Overview:

We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.

Key Responsibilities:

  • Service Management & Delivery: Ensure high levels of customer satisfaction through effective service delivery and management. Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs. Monitor performance metrics and prepare service reports for clients and internal leadership.
  • Stakeholder Engagement: Act as the main point of contact for client service-related issues and escalations. Build and maintain strong relationships with customers and internal delivery teams.
  • Team Leadership & Coordination: Coordinate cross-functional teams to ensure timely resolution of service issues. Provide mentoring and direction to junior delivery staff or support teams.
  • Process Improvement: Identify gaps and inefficiencies in service delivery processes; implement improvements. Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO).
  • Project Support: Support the delivery of new services, transitions, and transformation initiatives. Collaborate with project managers to align service capabilities with project deliverables.

Required Skills & Qualifications:

  • Bachelors degree in Information Technology, Business Administration, or related field.
  • 5-9 years of experience in a service delivery or client management role.
  • Proven experience managing service performance in complex, multi-client environments.
  • Strong knowledge of ITIL practices (certification preferred).
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Strong organizational and multitasking abilities.

Preferred Qualifications:

  • Experience in cloud-based or digital service environments.
  • Experience managing third-party vendors or offshore delivery teams.
  • PMP or similar project management certification is a plus.
  • Familiarity with service tools such as ServiceNow, Jira, or equivalent.

Key Competencies:

  • Customer-centric mindset
  • Analytical thinking
  • Leadership and team collaboration
  • Conflict resolution
  • Time and priority management
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  1. A CV for this posting

    Written against SavageOne Pty Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SavageOne Pty Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SavageOne Pty Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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