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Help Desk Technician

Savannah River National Laboratory13 open roles

Where
Aiken, SC, United States
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Your applicationOpen nowHelp Desk TechnicianSavannah River National Laboratory · Aiken, SC, United States

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Savannah River National Laboratory postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Savannah River National Laboratory median: 24 days open

The posting

Job Description

The help desk technician is responsible for working directly with lab staff to provide basic technology support.

Responsibilities

Responsibilities

  • Answer incoming support requests, log tickets in a service desk platform (e.g., SolarWinds), and track issues from open to resolution.
  • Install, configure, troubleshoot, and repair desktop/laptop computers, mobile devices, printers, scanners, and standard business applications (Windows, macOS, Microsoft 365).
  • Handle password resets, account lockouts, user onboarding/offboarding, and basic Active Directory (AD) or Azure/Entra ID permissions.
  • Diagnose root causes and escalate complex, unresolved, or high-impact network/server issues to Tier 2/Tier 3 engineering teams.
  • Write and update internal knowledge base articles, FAQ guides, and step-by-step troubleshooting logs.
  • Performs other duties as assigned.

Qualifications

Minimum Qualifications:

  • Bachelor's Degree and 0-3 years of relevant experience OR an associate’s degree with 4 years of relevant experience. 8 years of relevant experience will also be considered in lieu of a degree.
  • Proficiency in Windows and macOS administration.
  • Understanding of TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
  • Familiarity with ticketing systems, endpoint management (Intune, SCCM, JAMF), and productivity suites (Microsoft Office 365).
  • Ability to translate complex technical jargon into plain, patient language for non-technical users.
  • Calm demeanor when assisting stressed or frustrated end-users.
  • Ability to prioritize urgent system outages against routine day-to-day requests.

Preferred Qualifications:

  • Experience in a customer service, call center, or help desk setting.
  • Familiarity with troubleshooting common PC hardware problems.
  • Ability to work responsibly with or without direct supervision

About Us

"We put science to work!"

Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges.

Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.

Some of the *Benefits offered to employees include:

*Benefits vary based upon employment status

  • Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
  • Short- & Long-Term Disability (company paid)
  • Life Insurance Non-Contributary 1X salary (company paid)
  • AD&D Non-contributary 1x salary (company paid)
  • Savings & Investment plan:
  • Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
  • Contributory Life Insurance up to 5x Salary with $1M Cap
  • Contributory AD&D (employee, spouse and children)
  • Paid Time Off
  • Employee Assistance Plan
  • SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.

For more information about our benefits, working here, and living here, visit the “About” tab at www.srnl.doe.gov.

BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at [email protected] with any questions regarding the hiring process or to request an accommodation.

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