Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 days ago

Technical Support Engineer-

Saviynt72 open roles

Where
Bengaluru
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineer-Saviynt · Bengaluru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Saviynt's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Saviynt postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 39 days ago

Saviynt median: 1 days open

The posting

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

This role sits inside the PAM team and is infrastructure- and operations-first. The Technical Support engineer keeps the PAM platform reliable, performant, and debuggable — owning the underlying infrastructure (AWS, Kubernetes, Windows/Linux session hosts, databases, networking) and the observability around it, and driving structured incident response when privileged sessions, access requests, or provisioning break. They bring foundational PAM knowledge—enough to understand the core components and internal flows and root-cause failures end-to-end—but the heart of the role is the infrastructure, cloud, and operations skillset below. They validate behavior across platform patches and automate and instrument to keep the platform highly available and secure. Deep PAM policy administration stays with the PAM/IAM engineers; this role keeps the platform running.

WHAT YOU WILL BE DOING:

  • Investigate and resolve customer-reported technical issues, guiding them through complex installation, operation, and maintenance scenarios for Saviynt's platform.
  • Collaborate with field engineers and technicians to isolate and fix product-related problems, acting as a trusted technical advisor.
  • Document and report recurring or critical issues to our Engineering and R&D teams, providing actionable feedback that shapes future product development.
  • Develop and maintain clear, accurate technical documentation, including troubleshooting guides and best practices, as solutions are discovered.
  • Build and utilize diagnostic tools to proactively identify potential product difficulties and contribute to the overall stability and reliability of our solutions.
  • Engage directly with customers and internal teams to ensure timely and effective resolution of technical inquiries.
  • Get energised by diving deep into technical problems and finding creative solutions.
  • Care deeply about customer success and ensuring they have a seamless experience with our product.
  • Enjoy the challenge of understanding intricate software systems and how they interact.
  • Thrive in a collaborative environment where you can share your knowledge and learn from others.
  • Appreciate the opportunity to provide direct feedback that influences product direction.

WHAT YOU BRING:

  • PAM platform fundamentals — session management, vault configuration, JIT access, and emergency / break-glass access flows.
  • Privileged access concepts — least privilege, standing vs. just-in-time access, session recording, and credential checkout.
  • Access request lifecycle — request state transitions, approvals, and provisioning triggers.
  • Role / entitlement management — firefighter / break-glass ID (FFID) provisioning, access revocation, and task-creation workflows.
  • Windows Server administration — RDS, RemoteApps, RDP session hosts, RDS CAL licensing, and Event Viewer troubleshooting.
  • Linux / Unix administration — SSH session management, IBM AIX/Unix host onboarding, and session-launch debugging.
  • Kubernetes & containers — pod scaling, resource limits, log inspection (kubectl logs), and workload management (e.g., video-conversion pods).
  • MySQL / databases — query performance, slow-query analysis, index tuning, and connection-pooling issues.
  • EC2 — managing session-host instances, instance types, AMI management, security groups, and key pairs.
  • VPC — subnets, routing tables, NACLs, and VPC peering (especially for isolated PAM environments).
  • ELB / ALB — load-balancer health checks, sticky sessions, and SSL termination for PAM web services.
  • EKS (Elastic Kubernetes Service) — managing PAM workloads (e.g., video-conversion pods), node groups, and cluster autoscaling.
  • ECR — container image management — pulling/pushing PAM service images.
  • ECS — alternative to EKS for task-based workloads.
  • CloudWatch — log groups/streams for PAM services, metric alarms, dashboards, and log-insights queries to hunt down session failures or provisioning errors.
  • CloudWatch Logs Insights — querying application logs at scale — very useful for root-causing JIT failures across many requests.
  • Network fundamentals — firewall rules, ports for RDP/SSH/jump hosts, and proxy/gateway configuration.
  • Secrets & vault management — password rotation, credential injection, and preventing plaintext secrets in logs.
  • TLS / certificate basics — session encryption and certificate-validation errors.
  • Security incident response — identifying exposures, log analysis, and escalation.
  • SAP GUI / enterprise app integration — RemoteApp publishing and file-explorer execution restrictions.
  • LDAP / Active Directory — user provisioning, group membership, and authentication troubleshooting.
  • REST APIs — PAM platform API usage for provisioning, status checks, and integration debugging.
  • SSO / SAML basics — federation issues that surface as session-launch failures.
  • Jira — incident tracking, regression analysis, and ticket lifecycle management.
  • Confluence — runbook authoring, incident documentation, and knowledge-base maintenance.
  • Log analysis — parsing application and system logs to identify root causes.
  • Monitoring basics — alerting on pod health, session failures, and queue backlogs.
  • Patch / regression analysis — validating behavior before and after platform patches (critical given Patch 20 work).
  • Incident management (P1/P2) — structured triage, MTTR reduction, and customer communication.
  • Root cause analysis — 5-why methodology and clear PIR/RCA documents.
  • Cross-functional coordination — working with platform, security, customer success, and application teams.
  • Runbook authoring — writing reproducible steps for common failure scenarios.

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Security & Compliance This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Saviynt's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Saviynt's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Saviynt's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.