Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Knowledge & Training Manager (m/f/x)

Scalable GmbH104 open roles

Where
Berlin, BE, Germany
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowKnowledge & Training Manager (m/f/x)Scalable GmbH · Berlin, BE, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Scalable GmbH's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Scalable GmbH postings stay open a median of 25 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 7 days ago

Scalable GmbH median: 25 days open

The posting

Company Description

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

  • Together with your colleagues in the Knowledge Management Team, you are part of the CS Back Office and act as a central information interface between Client Success and other departments.
  • Working closely with our Client Success, Product, and Marketing teams, you prepare relevant information, product changes, and updates to the client journey by anticipating potential client inquiries. Based on this, you create content for our FAQ portal, chatbot, and client service teams.
  • You are responsible for creating internal knowledge articles and transferring this content into training materials on our training platform. In doing so, you ensure that our communication standards are met, analyze process gaps in a targeted manner, and derive optimization strategies.
  • You design the architecture of our chatbot by structuring answers, analyzing errors, and continuously optimizing automated communication.
  • You plan and conduct agent training sessions and keep the training materials on our training platform continuously up to date.
  • You support our Incident Management and participate in on-call shifts to ensure fast and precise distribution of information in emergency cases (e.g., IT outages).

Qualifications

  • Strong communication skills, organizational talent, and analytical thinking: You enjoy communicating in a dynamic environment, recognize patterns and potential for improvement, and implement tasks with reliable quality and a clear customer focus.
  • You bring sound experience in information and communication management and are confident using modern knowledge management systems such as Salesforce, shelf.io, or similar tools.
  • You have experience in structured knowledge transfer as well as creating training concepts and training materials.
  • You possess a strong ability to analyze existing processes for gaps and improvement opportunities, derive strategies from them, and implement them together with the team.
  • You have good German and English skills (C1).

Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers.
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients.
  • Be productive with the latest hardware and tools.
  • Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget.
  • Learn and experience German culture first hand by joining our free German language classes.
  • International relocation support is provided if required.
  • Opportunity to work from abroad.
  • Benefit from an attractive compensation package and from the company pension scheme.
  • Monthly contribution of 50% for the ‘Deutschland Jobticket’.
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker.
  • Enjoy flexible and discounted sports activities with Urban Sports Club.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Scalable GmbH's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Scalable GmbH's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Scalable GmbH's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.