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ClosedPosted 364 days ago

DA with Salesforce/Sales Ops

ScaleneWorks INC

Where
Bangalore

This posting closed on 2026-10-23.

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Share of postings closed within
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  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 364 days ago

The posting

Operations Analyst

## Company Overview (Not specified)

## Job Summary The Operations Analyst role is essential in driving operational excellence by leveraging strong analytical and communication skills. This position requires a keen understanding of business problems and the ability to propose impactful solutions. The role emphasizes collaboration with global teams to enhance processes and improve performance metrics.

## Responsibilities - Lead multiple operations teams, managing governance, and providing mentoring and guidance. - Develop and maintain stakeholder relationships with various program leads, product teams, and engineering teams. - Conduct process gap analysis and implement improvements for operational efficiency. - Achieve defined targets for the team concerning productivity, quality, SLA (Service Level Agreement), efficiency, and utilization. - Ensure adherence to processes and manage attendance and availability of team members. - Proactively identify and implement process excellence and tool improvement initiatives.

## Qualifications - Experience: 2 to 4 years in sales operations, business analytics, or related functions. - Education: Business degree is a plus; however, a strong mindset is prioritized. - Technical Skills: - Strong knowledge of CRM tools, specifically Salesforce, with the ability to leverage its capabilities. - Proficient in MS Office or Google Suite with the ability to analyze business reports and metrics. - Sound knowledge of data analysis methodologies (e.g., fishbone diagram analysis, root cause analysis). - Proficient SQL knowledge for reading, writing, and updating queries. - Advanced experience with JIRA or similar ticketing tools. - Understanding of operational metrics such as shrinkage and utilization.

## Preferred Skills - Comfortable with building and contributing to pitch decks. - Excellent communication skills to work effectively with global teams. - Strong problem-solving skills, interpersonal skills, and administrative abilities. - Positive mindset, quick learner, and strong attention to detail.

## Experience - 2 to 4 years in relevant roles, emphasizing experience in handling global stakeholders and driving projects.

## Environment (Not specified)

## Salary (Not specified)

## Growth Opportunities (Not specified)

## Benefits (Not specified)

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