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Open nowPosted 417 days ago

Firewall, F5, R&S - JL 11

ScaleneWorks INC

Pay
₹1,800,000 a year
Where
Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram
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Your applicationOpen nowFirewall, F5, R&S - JL 11ScaleneWorks INC · Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 417 days ago

The posting

Senior Analyst 2 Infrastructure Services

## Job Summary The Senior Analyst 2 Infrastructure Services is responsible for providing high-level support in network management, incident resolution, and quality assurance within a hybrid work environment. This role contributes to the organization's goals by ensuring efficient network operations and maintaining service quality standards.

## Responsibilities - Handle Incident Management by ensuring timely resolution of incidents and service requests. - Analyze and solve application-related problems using advanced network troubleshooting techniques within large geographically dispersed networks. - Participate in Change Management processes, providing inputs and ensuring compliance with established protocols. - Ensure Quality Assurance by adhering to IT Service Management (ITSM) compliance and Service Level Agreement (SLA) standards for all incidents and service calls. - Communicate effectively with customers during incident resolution and provide updates on critical incidents. - Maintain complete documentation of all activities related to incident management and contribute to the preparation of service delivery reviews.

## Qualifications - Educational Qualification: Degree in Computer Science or equivalent. - Experience: 2-3 years in relevant technology, specifically in L1 network support. - Technical Skills: - Proficient in LAN/WAN technologies, IP Address Management (IPAM), and Load Balancers. - Strong understanding of switching and routing protocols, including products like HP/Nexus Switches and F5 Load Balancers. - Certifications: - Required: CCNA (Cisco Certified Network Associate). - Desired: ITIL V3 Foundation Certification. - Soft Skills: Excellent troubleshooting, problem-solving, and communication skills.

## Preferred Skills - Familiarity with Wireless technology and its protocols. - Experience in Data Center LAN Management. - Knowledge of advanced network troubleshooting techniques.

## Experience - Minimum of 2-3 years of experience in L1 network support with a proven ability to learn and upgrade technical skills.

## Environment - Work Setting: Hybrid (combination of remote and in-office work). - Location: Bangalore, Chennai, Hyderabad, Pune, Mumbai, Noida, Gurugram. - Operational Environment: 24/7 operational environment.

## Salary - Estimated salary range: ₹1,800,000 per annum.

## Growth Opportunities - Opportunities for career advancement within the organization as technology and skills evolve.

## Benefits - Comprehensive benefits package including health insurance, paid leave, and professional development opportunities.

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