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Open nowPosted 258 days ago

Implementation Engineer - R32826

ScaleneWorks INC

Where
Bangalore
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Your applicationOpen nowImplementation Engineer - R32826ScaleneWorks INC · Bangalore

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Share of postings closed within
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  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 258 days ago

The posting

Implementation Manager

## Company Overview Company details are not specified.

## Job Summary The Implementation Manager will be responsible for managing both standard and non-standard projects throughout the implementation process. This role focuses on understanding customer needs, ensuring smooth project execution, and providing ongoing support to enhance customer satisfaction and product adoption.

## Responsibilities - Manage standard projects and non-standard projects, including addressing gaps or pilot implementations. - Serve as the primary point of contact with customers throughout the implementation process. - Assess customer needs and recommend the best approaches for quick implementation and adoption of solutions. - Define, manage, and execute the implementation plan, including required technical configurations. - Provide functional and technical support to customers for Web Service integrations. - Communicate the benefits of solutions effectively to gain buy-in from new customer areas. - Prepare and coordinate plans across all areas involved, including internal teams, customers, and partners. - Deliver product demonstrations and training to ensure customers are well-informed. - Obtain committed delivery timescales internally and communicate these to customers, ensuring adherence to project timelines. - Provide regular executive summaries detailing risks and issues requiring management attention. - Ensure that the delivered solutions correspond to contractual definitions and that customers understand the product's full capabilities. - Positively influence customers to encourage full product adoption. - Ensure solutions are functioning correctly before transferring to the Customer Care Area. - Participate in building strong relationships with partners and contribute to their onboarding processes. - Analyze customer systems and requirements to implement payment solutions and support customers technically and functionally. - Guide customers until they confirm readiness to utilize the payment solution. - Work independently with autonomy to resolve problems while ensuring collaboration with other teams as needed.

## Qualifications - Strong project management skills, with a focus on implementation and customer support. - Excellent communication and interpersonal skills to facilitate customer interactions. - Technical knowledge related to payment solutions and Web Service integrations is preferred. - Ability to assess customer needs and provide tailored solutions effectively. - Strong organizational skills to manage multiple projects and timelines simultaneously. - Proficiency in delivering training and demonstrations. - Problem-solving skills and a proactive approach to challenges. - Educational qualifications related to Business Administration, Information Technology, or a related field are preferred.

## Preferred Skills - Experience in managing customer relationships and expectations. - Familiarity with project management tools and methodologies. - Certification in project management (e.g., PMP, Scrum Master) is a plus. - Knowledge of various payment solutions and integration processes.

## Experience Years of experience and specific types of relevant experience needed are not specified.

## Environment Typical work setting and location details are not specified.

## Salary Salary information is not specified.

## Growth Opportunities Career advancement opportunities within the company are not specified.

## Benefits Benefits offered are not specified.

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