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Open nowPosted 375 days ago

M365 Architect

ScaleneWorks INC

Where
Bangalore
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Your applicationOpen nowM365 ArchitectScaleneWorks INC · Bangalore

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 375 days ago

The posting

O365 Support Specialist

## Company Overview Company information is not specified.

## Job Summary As an O365 Support Specialist, you will be responsible for the implementation, configuration, and management of Office 365 (O365) services. You will troubleshoot and resolve end-user issues pertaining to O365 on a 24x7 basis and provide technical solution advisement to agents and team leads. This role plays a critical part in ensuring smooth operations and effective service delivery within the organization.

## Responsibilities - Provide high-end technical and project-based support and consultation for Office 365 Cloud services. - Architect, design, and implement solutions using various services and solutions offered by the MS Office 365 package. - Handle Tier 3 operations for all Office 365 workloads, including: - Exchange Online - SharePoint Online - Microsoft Teams - Security & Compliance - Microsoft Teams Rooms (MTR) Support - Assist Tier 1 & 2 resources in addressing Office 365 related issues. - Troubleshoot advanced Office 365 issues, ensuring issues are resolved within defined Service Level Agreements (SLAs) and adequate solutions are provided to customers. - Update and share daily, weekly, and monthly trackers for Office 365 related tickets and analyze data. - Resolve any global cross-functional or work-team issues that arise. - Define key management routines and governance strategies for effective business process execution. - Report and trend the effectiveness of solutions and standards. - Initiate improvements in tools, ticket scoping, requirements gathering, processes, and personnel. - Investigate root causes, test solutions, and recommend changes to reduce the time taken to resolve Office 365 tickets. - Understand Office 365 support priorities and objectives while actively contributing to their achievement. - Utilize and provide advanced tools for diagnosing and troubleshooting Office 365 issues. - Manage individual projects related to new implementations, improvements, or migrations to Office 365 from multiple source platforms.

## Qualifications - Strong knowledge of email technologies, including: - Microsoft Exchange 2010, 2013, 2016, 2019, and Online (O365). - Extensive understanding of SMTP, POP3, and Exchange mail protocols. - Proficient in Exchange hybrid configuration and mail flow troubleshooting. - Technical certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals) is preferred. - Excellent problem-solving skills and ability to work under pressure. - Strong interpersonal and communication skills to interact effectively with team members and stakeholders. - Familiarity with ticketing systems and IT service management practices.

## Preferred Skills - Previous experience in a support role involving Microsoft Office 365. - Knowledge of security and compliance aspects within Office 365. - Experience working in a fast-paced IT environment.

## Experience - Previous experience in IT support or a related field is preferred, particularly involving Office 365 environments.

## Environment - Work may be performed in a hybrid model, including remote and in-office settings, depending on organizational needs.

## Salary Salary information is not specified.

## Growth Opportunities Opportunities for career advancement within the company are not specified.

## Benefits Benefits offered by the company are not specified.

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