Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

ClosedPosted 262 days ago

Product Support Engineer -R31893

ScaleneWorks INC

Where
Bangalore

This posting closed on 2026-10-23.

Get the CV for this job

From $25 per CV, paid once. No subscription.

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 262 days ago

The posting

Support Specialist for Airline Digital Experience Suite

## Company Overview Company details are not specified.

## Job Summary The Support Specialist will work autonomously within defined processes and methodologies, taking standard decisions while aiding in the development of solutions for complex, recurring problems. This role is crucial for delivering operational deliverables as defined by the organization, providing a high level of service and support to customers.

## Responsibilities - Respond to user requests and research complex problems related to the Airline Digital Experience Suite Product. - Identify problems, attend related training sessions, and document knowledge articles to aid in preventing problem recurrence. - Troubleshoot and diagnose user issues through discussions, including fault rectification and problem escalation as necessary. - Ensure timely resolution of users’ problems, queries, or complaints. - Conduct quality reviews with peers on handled incidents and perform regular hygiene checks to prevent escalations. - Collaborate with various stakeholders within the support organization to drive business improvements. - Identify and suggest improvements for existing tools used in daily operations to enhance utilization. - Provide updates to customers regarding the status of critical problems and incidents.

## Qualifications - Education: University degree preferred. - Technical Skills: - Exposure to ServiceNow is highly recommended. - Knowledge of the travel domain and Digital Experience Suite is a plus. - Experience with Incident Management and monitoring tools like Splunk and Kibana is essential. - Familiarity with ITIL framework, specifically ITIL Foundation Certification is recommended. - Soft Skills: - Strong listening and reading comprehension abilities. - Excellent verbal communication skills, able to express thoughts fluently and precisely. - Accountability, autonomy, and proactivity in managing priorities and delivering customer service.

## Preferred Skills - ITIL Certification and experience with core incident/defect lifecycle management. - Demonstrated ability to identify improvements in knowledge solutions and document related articles.

## Experience Years of experience and specific types of relevant experience are not specified.

## Environment Work setting details, including location (remote, in-office, hybrid) and any physical conditions, are not specified.

## Salary Salary details are not provided.

## Growth Opportunities Opportunities for career advancement within the company are not specified.

## Benefits Benefits provided are not specified.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ScaleneWorks INC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ScaleneWorks INC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ScaleneWorks INC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.