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ClosedPosted 416 days ago

R&S, Meraki

ScaleneWorks INC

Where
Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram

This posting closed on 2026-10-23.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 416 days ago

The posting

Experience level

6-8 years relevant experience

Must Have

· Experience in Datacenter LAN Management

· Candidate should have a deep understanding of Cisco Meraki and its protocols.

· Minimum of 4-6 years’ experience in L1 network Support. Proven ability in learning and upgrading new technologies/technical skills.

· Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills

· Good understanding (of L1/L2 Level) of Switching & routing protocols, and products like: HP/Nexus Switches,** DWDM and IPAM.

· Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

· Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks.

· Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed.

· Resolve basic application problems - Use troubleshooting techniques that are useful in resolving application problems as needed.

· ITIL V3 Foundation Certification is desired

Responsible for handling Incident Management

• Ensure resolution of most of the incidents and service requests

• Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases.

• Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents

· Provide required updates to stakeholders involved in case of critical incidents like outages.

· 24/7 operational environment

· Prepare Incident reports for all the business-critical incidents and unscheduled server downtime.

Participate in Change and Release management.

• Implement routine and normal changes

• Participate in TAB as and when required or the situation demands

Quality Assurance

• Ensure ITSM compliance for all incidents and service calls

• Ensure SLA compliance for all incidents and service calls

• Ensure usage of documents from the KB for proper resolution of incidents and service calls

• Ensure adherence to Incident management standardization codes

• Active participation in audits and facilitating the same

Communication and Notification

• Adherence to the documented notification and escalation process

• Communication to the customer both while responding to a case and also after resolution of the case

• Handle vendor coordination and further coordinate with them on technical grounds

• Coordination and communication with other incident management groups

Reviews

• Participate in regular reviews with the Delivery Leads

• Participate in team meetings

• Participate in Service Delivery reviews

Reporting

• Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected.

• Update daily reports and checklists as defined

• Contribute towards preparation of Service Delivery Reviews

Documentation

• Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool

• Help in preparing process and ITIL documents needed for the delivery

Incident Life Cycle Coordination

• Keep track of pending incidents and service requests and ensure closure of them ASAP

· Work closely with the L3 Team on repetitive tickets from a problem management perspective

Posting text belongs to the employer. Removal requests: contact us.

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