The posting
Associate Manager Infrastructure Services
## Job Summary We are looking for professionals with SAP Basis experience to join our team. Successful candidates will provide world-class IT support and services to our customers, interacting with highly competent and motivated individuals to deliver value-added IT services.
## Responsibilities - Provide service delivery to the required service levels. - Offer reactive support for customers and implement measures to reduce reactive work. - Deliver proactive support through effective capacity planning and change management. - Handle escalations from customers and other teams regarding technical issues. - Configure and administer large-scale global and regional SAP systems. - Plan, execute, and follow up on SAP projects under your responsibility.
## Qualifications - At least 12 years of hands-on experience in SAP Basis Administration, HANA Administration, Database Administration, or Operating System Administration. - Strong troubleshooting, analytical, problem-solving, and conceptual skills. - Excellent customer focus and management of client expectations. - Strong interpersonal, communication, training, and organizational skills. - Ability to work effectively in a team with minimal supervision. - Good verbal and written English communication skills. - Educational background: University degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent experience in IT or a relevant business area. - Good understanding of ITIL and service standard processes (certification preferred).
## Preferred Skills - SAP Basis experience on release 6 and above. - Experience with any of the following NetWeaver technologies: - SAP Basis NetWeaver Administration - Business Warehouse / Business Intelligence - Enterprise Portal Administration / SAP Workplace - SAP Exchange Infrastructure (SAP PI) Administration / SAP Business Connector - SAP Solution Manager operations (MOPZ, RCA, Managed system configurations). - Trex Administration. - Hands-on experience with Oracle release upgrades and fix pack upgrades. - Oracle Administration tasks such as backup, restore/recovery, and data file management.
## Experience - Minimum of 12 years of relevant experience in SAP Basis and related fields.
## Environment - Work location options include Bangalore, Chennai, Hyderabad, Pune, Mumbai, Noida, and Gurugram. - The position is a full-time role with a hybrid work mode.
## Salary - Estimated salary range: 3,000,000.
## Job Start Date - September 4, 2025.
## Job End Date - December 3, 2025.



