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ClosedPosted 416 days ago

Senior Analyst 2 Infrastructure Services

ScaleneWorks INC

Pay
₹1,800,000 a year
Where
Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram

This posting closed on 2026-10-23.

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  6. 57.8%60 days
This job: posted 416 days ago

The posting

Senior Analyst 2 Infrastructure Services

## Job Summary The Senior Analyst 2 Infrastructure Services will play a crucial role in driving service delivery excellence within the organization. This position is responsible for leading strategic, cross-functional initiatives that enhance operational efficiency and customer satisfaction. The ideal candidate will leverage their extensive experience to implement quality standards, monitor performance metrics, and foster a culture of continuous improvement.

## Responsibilities - Lead strategic, cross-functional initiatives to scale operations globally. - Manage all aspects of initiatives, including goal establishment, work stream identification, timeline setting, and risk resolution. - Create and implement quality standards and metrics, focusing on defect prevention and statistical process control. - Continuously monitor customer satisfaction levels and drive improvements based on Voice of Customer (VOC) feedback. - Conduct service reviews and ensure process compliance through internal audits. - Analyze performance and quality metrics to meet company and program goals. - Communicate status, risks, and decisions to stakeholders at all organizational levels. - Collaborate with delivery teams to ensure effective teamwork and communication.

## Qualifications - Education: Bachelor’s degree. - Experience: 15+ years in delivery excellence. - Certifications: Lean Six Sigma Green Belt or Black Belt; ITIL 4 certification preferred. - Strong knowledge of ITIL methodology and IT Service Management (ITSM) processes. - Profound knowledge of ISO 9001, ISO 20000; familiarity with CMMI, ISO 27001, and ISO 22000 standards is an advantage. - Proficiency in program management principles and processes. - Strong organizational skills with the ability to influence stakeholders at all levels. - Analytical thinker with the ability to understand qualitative and quantitative metrics.

## Preferred Skills - Ability to innovate and simplify current processes and practices. - Comfortable working in a fast-paced and dynamic environment. - Excellent written and verbal communication skills. - Strong attention to detail and ability to prioritize workloads effectively.

## Experience - Minimum of 15 years of relevant experience in service delivery excellence and process improvement.

## Environment - Work Type: Full-time - Work Mode: Hybrid - Locations: Bangalore, Chennai, Hyderabad, Pune, Mumbai, Noida, Gurugram

## Salary - Estimated Salary Range: ₹1,800,000

## Growth Opportunities - Opportunities for career advancement within the organization as initiatives scale and evolve.

## Benefits - Comprehensive benefits package including health insurance, paid leave, and flexible work policies.

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