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ClosedPosted 350 days ago

SRE Manager - R30523

ScaleneWorks INC

Where
Pune

This posting closed on 2026-10-23.

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This job: posted 350 days ago

The posting

SRE Manager

## Company Overview Not specified

## Job Summary As an SRE Manager for iHotelier, you will lead a team responsible for ensuring the availability, scalability, and performance of mission-critical hospitality services. This role combines technical leadership, operational excellence, and strategic planning to deliver a seamless booking experience for thousands of hotels worldwide. You will define and enforce SRE best practices, drive automation, and partner with cross-functional teams to maintain reliability across iHotelier’s complex ecosystem.

## Responsibilities - Lead and mentor a global team of SREs, fostering a culture of reliability and continuous improvement. - Define and enforce SRE best practices, including error budgets, Service Level Objectives (SLOs), and Service Level Indicators (SLIs). - Drive automation initiatives to reduce toil and improve deployment velocity. - Oversee incident response, root cause analysis, and post-mortems for iHotelier services. - Manage on-call rotations and ensure effective escalation processes. - Implement observability frameworks (monitoring, logging, alerting) using Datadog, Grafana, Prometheus, and Splunk. - Own Continuous Integration/Continuous Deployment (CI/CD) pipelines and deployment strategies using ArgoCD, Jenkins, and Kubernetes. - Ensure compliance with security and privacy standards for hospitality data. - Optimize cloud infrastructure (Azure) for cost and performance. - Govern ArgoCD/Jenkins workflows including PR/backout PR, prod1/prod1-pci branch patterns. - Maintain WLI/runbooks for Kafka lag, URM Router, Email Engine, EQC Provider Booking, Cache Invalidator, and Couchbase maintenance. - Collaborate with Research & Development (R&D), DevOps, and Product teams to design resilient architectures. - Align with business stakeholders to prioritize reliability improvements. - Participate in capacity planning for peak booking periods and ensure operational readiness. - Support monitoring tools currently in production and enhance alert dashboards for proactive detection.

## Qualifications - Bachelor’s or Master’s degree in Computer Science or related field. - 10+ years in software engineering/operations, with 4+ years in SRE leadership. - Proven track record managing large-scale distributed systems. - Strong knowledge of Linux and Windows operating systems, cloud-native environments, and container orchestration (Kubernetes, Azure AKS). - Experience with SLO/SLA management, automation, and operational readiness testing. - Hands-on experience with monitoring tools (Datadog, Grafana, Prometheus, Splunk) and incident management platforms (ServiceNow). - Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform), and GitOps tools (Flux). - Knowledge of networking fundamentals and API performance optimization.

## Preferred Skills - Experience leading SRE or DevOps teams in a high-availability Software as a Service (SaaS) environment. - Familiarity with hospitality systems or booking platforms. - Knowledge of Content Delivery Network (CDN) technologies (Akamai, Cloudflare) and containerization (Docker). - Strong collaboration and communication skills.

## Experience - Minimum of 10 years of experience in software engineering/operations. - At least 4 years of experience in SRE leadership.

## Environment Not specified

## Salary Not specified

## Growth Opportunities Not specified

## Benefits Not specified

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