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Open nowPosted 352 days ago

Technical Consulting Analyst

ScaleneWorks INC

Where
Bengaluru
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Your applicationOpen nowTechnical Consulting AnalystScaleneWorks INC · Bengaluru

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This job: posted 352 days ago

The posting

Technical Consulting Analyst

## Company Overview [Company Information Not Specified]

## Job Summary As a Technical Consulting Analyst within the Seating Customer Services feature team, you will play a vital role in supporting implementation teams throughout projects to ensure the smooth integration and functionality of seating features. This position involves analyzing requests, coordinating pre-and post-implementation activities, and contributing to the overall improvement and documentation of seating services.

## Responsibilities - Support Implementation Teams: Ensure that the implementation of seating features goes smoothly and does not break production by analyzing and adjusting seating setup before cutover. - Handle Customer Requests: Manage post-implementation customer requests, from requirement clarifications to feature activations, ensuring alignment with airlines’ seating policies. - Support Industrialization of Features: Simplify seating activation processes and feature deployment to enhance the efficiency of seating implementations. - Deliver Customized Services: Collect and assess customer business needs against their seating configuration, recommending solutions tailored to their specific constraints. - Promote Professional Services: Communicate and identify service opportunities for customers to maximize the value of Professional Services within Airline IT. - Document and Share Knowledge: Gather and disseminate information on airlines' seating policies, project scopes, limitations, and outcomes to ensure knowledge is accessible.

## Qualifications - Analytical Skills: Strong ability to analyze data and customer requests to ensure relevance and compliance. - Technical Proficiency: Familiarity with seating configurations and implementation processes in airline systems. - Communication Skills: Excellent verbal and written communication skills for interacting with customers and collaborating with teams. - Problem-Solving Skills: Ability to tackle discrepancies and implement solutions effectively. - Project Management: Experience in managing multiple tasks and projects effectively within a team setting. - Educational Qualifications: Bachelor’s degree or higher in a relevant field (e.g., Information Technology, Business, or a related discipline).

## Preferred Skills - Industry Knowledge: Understanding of the airline industry and seating policies. - Experience with IT Implementations: Prior experience in consulting or implementation projects, especially in a technical capacity. - Customer Relationship Management: Skills in managing customer expectations and delivering tailored solutions.

## Experience - Relevant experience is preferred, though specific years of experience are not defined.

## Environment - [Work setting, location, and conditions are not specified.]

## Salary - [Salary details are not specified.]

## Growth Opportunities - [Opportunities for advancement within the company are not specified.]

## Benefits - [Benefits offered are not specified.]

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