The posting
Repair Operations & Technical Support
· Support the Maintenance Repair team in the execution of elevator and escalator repair works.
· Plan, organize, coordinate, and monitor repair activities to ensure successful work completion.
· Lead and/or perform complex repairs, component replacements, troubleshooting, and commissioning activities on lifts and escalators.
· Supervise subcontractors and ensure all work is completed according to required quality, technical, and safety standards.
· Provide technical support, guidance, and expertise to repair technicians and other stakeholders.
· Conduct technical assessments and competency evaluations of repair technicians.
Leadership & Team Management
· Manage, coach, motivate, and develop repair technicians to achieve operational objectives.
· Coordinate workgroup activities to enhance productivity, efficiency, quality, and customer satisfaction.
· Plan manpower requirements, workloads, and training need to ensure optimal resource utilization and cost control.
· Promote a positive working environment focused on employee engagement and performance excellence.
Quality, Safety & Compliance
· Conduct regular audits and inspections to ensure compliance with quality, technical, environmental, and safety requirements.
· Carry out safety walks and inspections to identify unsafe acts and unsafe working conditions.
· Investigate incidents, identify root causes of deviations, and implement corrective and preventive actions.
· Ensure elevators and escalators are tested in accordance with statutory regulations, industry standards, and company procedures.
· Cooperate with external regulatory authorities and notified bodies during inspections and certification activities.
· Ensure compliance with the Company's Code of Conduct, safety policies, and all applicable regulations.
Administration & Reporting
· Prepare and maintain service reports, test reports, defect lists, delivery orders, and other required documentation.
· Generate reports for both internal and external stakeholders.
· Track project milestones and implement corrective actions when required to ensure timely completion.
· Maintain accurate records of repair activities and technical findings.
Continuous Improvement
· Analyze operational challenges and identify opportunities to improve efficiency, reliability, and service quality.
· Drive continuous improvement initiatives within repair operations.
· Support training, knowledge sharing, and technical development programs.
Additional Responsibilities
· Provide technical support, training, assessments, and other ad hoc assignments as required by management. ContinuousImprovement
· Analyzeoperational challenges and identify opportunities to improve efficiency,reliability, and service quality.
· Drivecontinuous improvement initiatives within repair operations.
· Supporttraining, knowledge sharing, and technical development programs.
AdditionalResponsibilities
· Providetechnical support, training, assessments, and other ad hoc assignments asrequired by management.



