The posting
Schulte Hospitality Group is seeking a dynamic, service-oriented Bar Back/Utility to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
SKILLS:
- Excellent guest service skills.
- Excellent communication skills.
- Ability to present self in a professional, pleasant, confident, and well-groomed manner.
- Skill in establishing and maintaining effective working relationships.
- Ability to work effectively with coworkers, guests, management, and other departments.
- Full knowledge and understanding of company and departmental rules, policies, and procedures.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Comprehensive knowledge of pertinent Federal, State, and local laws, code and regulations
- Comprehensive knowledge of pertinent Food and Beverage codes and regulations
- Ability to maintain confidentiality of sensitive information.
- Ability to read, write and communicate verbally in English
- Ability to perform basic and intermediate math.
- Ability to work flexible hours.
CERTIFICATE/LICENSE: Serve Safe, Alcohol awareness and any other as required.
MAJOR JOB DUTIES: Duties include, but are not limited, to the following:
- Provides prompt, exceptional, courteous, friendly service to guests and coworkers that differentiates us from the competition.
- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
- Promotes good guest relations and provides excellent guest response to complaints.
- Ensures complete and consistent communication with management, departmental coworkers and lateral departments.
- Ensures overall cleanliness and organization of work areas.
- Ensures Food & Beverage outlets meet all federal, state, city, county, corporate, hotel, and departmental standards, requirements, policies, and regulations.
- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage
- Remains up-to-date on Hotel current events and the details of all food and beverage outlets
- Maintains a safe and sanitary workplace
- Maintains all health, safety and sanitation standards at all times
- Demonstrates full knowledge of service bars and keep bars properly organized, stocked, and cleaned
- Adheres to the proper inventory and stocking procedures
- Has a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages. (As dictated by the Beverage Department)
- Completes and oversees set-up and clearing of the bar area to set standard.
- Must have ability to read and follow specialty drink recipes consistently in order to maintain standards.
- Responsible for producing garnish according to spec and keep all garnishing consistent and stocked for all cocktails.
- Ensures the maintenance and adequate inventory of supplies as necessary to effectively perform job responsibilities, informs supervisors when supplies are low, prepares and submits purchase request as needed
- Routinely inspects inventory, noting deficiencies and/or unusable materials and recommends dispensation to supervisor
- Maintains thorough knowledge of proper food storage and handling and supervises adherence
- Maintains thorough menu and product knowledge
- Maintains par levels of all beverage products, mixers, garnishes, supplies, etc.
- Assists bartenders by clearing used dishes, refilling beverages, and maintaining the overall cleanliness and organization of the area
- Communicates additional guest requests to the appropriate staff member
- Assists in producing a smoothly and efficiently run operation that meets the highest standards of guest service
- Maintains complete knowledge of all in-house services and functions
- Asks politely for the age-identification of any guest who appears to be under the age of 30
- Clears tables and ensures the cleanliness and organization of all areas in a timely manner
- Constantly removes trash and empties ashtrays
- Utilizes sales techniques to up-sell and suggestively sell menu items, specials, and beverages
- Learns and utilizes guest names at every opportunity
- Completes side work, including stocking product, and cleaning and organizing service areas
- Assists other coworkers when needed
- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards
- Maintains communication with management, including checking out at the end of shift
- Performs related work as requested including moving restaurant furniture up to 50lbs when required to do so.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constant contact with executives, department management, applicants, coworkers and guests is necessary. Requires prolonged standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs. Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math. Ability to push and/or pull file cabinet drawers weighing up to 30 lbs. Requires the ability to distinguish letters, numbers, and symbols. Communicate directly and telephonically with public, management and coworkers and read and write in English. Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels.
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
