The posting
Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant General Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Job Summary
The Assistant General Manager will support the General Manager in overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, and maintaining high standards of food quality, service and cleanliness.
Essential Job Functions
Provides direct support to the General Manager, as directed. Prepare daily reports, department budget or re-forecasts and all necessary financial analysis, as requested by the General Manager To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and team members. Ensures that the quantity of work is sufficiently productive under the normal business levels. Leads the restaurant manager(s) and service staff, conducting necessary training and providing the best service to guests. Supports all restaurant projects and company initiatives Responsible for financial balancing, purchasing, inventory and contract negotiations. Is aware of all relevant suppliers and their products and orders accordingly as and when necessary due to business demand. Recruits and selects Management and Front of the House employees to the agreed staffing levels. Ensure necessary tools are provided to the staff. Assist Floor Managers when needed during service. Identify and communicate maintenance issues. Monitor spending on all costs, including contract services, repair and maintenance, and supply costs. Lead weekly inventory counts and ensure weekly vendor orders are made and properly received. Negotiate best prices and rebates on all non-Food & Beverage products. Promotes the safe use of the restaurant, its equipment and building. Maintains FOH Employee matrix and ensures staffing levels match the needs of the business.
Leadership & Team Management
Builds and maintains an efficient team of employees, driving the team towards the objectives of the business.
Develops a learning culture and ensures that all team members feel valued and rewarded. Attend weekly restaurant managers’ meetings. Manage all disciplinary and grievance issues within the department. Provide updates to the Restaurant General Manager and Restaurant Partners.
Is self-reliant, working with minimal control and direction, acting on own initiative where necessary. Effectively build good working relationships with community partners and associated vendors. Attend monthly P&L reviews.
Has a detailed knowledge of brand standards and is able to explain the standards to the team. Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork and guest service by showing cooperation and support across all departments of the restaurant
Exceptional organizational and time-management abilities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels.
Passion for excellence and a commitment to continuous learning and professional development. Facilitates transparent and effective communication through both verbal and written channels. Supports a culture of pride, ownership, and desire to exceed expectations.
Fosters a culture of flexibility. Responds quickly and positively to changing requirements to meet business demands and guest service needs.
Customer Service
- Provides friendly, courteous and professional service at all times.
- Positively deals with and learns from all customer complaints and comments.
- Responds to customer complaints in liaison with the General Manager.
- Demonstrates a high standard of personal appearance and ensures good personal hygiene. Additional Duties
- Performs other job-related duties as directed.
- Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
Education, Experience and Skill Requirements
- At least 4 years of prior high-volume, fine dining Restaurant Manager or above restaurant experience.
- Basic computer skills including Word, Excel, Outlook and Access.
- Excellent customer service skills.
- Able to lead and mentor a team.
- Professional appearance and demeanor.
- Work varied shifts, including weekends and holidays.
- College Degree Preferred.
- Able to effectively communicate in English, in both written and oral forms.
- Ability to work independently by prioritizing workload and meeting deadlines.
- Must be flexible and able to work with a variety of people.
- Ability to handle stressful situations and to prevent and/or handle emergency situations.
- Ability to train and develop team members.
- Ability to work effectively in a team environment and take initiative.
- Computer skills (word processing, spreadsheet, and presentation software).
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
