The posting
AutoCamp is seeking a dynamic, service-oriented General Manager to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.
What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
POSITION OVERVIEW
The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Vice President, you will provide leadership to all departments to ensure a successful operation, deliver on financial results, delight guests, and enhance AHG's culture.
ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Guest Delight
- Focus on creating memorable guest and associate experiences
- Be available during peak arrival, departure and breakfast hours to assist the guest experience team and interact with guests on a daily basis.
- Review daily arrival lists for special comments including VIP's. Provide welcome amenities and ensure all special requests are followed up by front desk team
- Interact professionally with guests, clients and associates in all email, telephone and face to face interactions
- Respond the same day or within 24 hours to all guest email inquiries and comments
- Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
- Exceed expectations of Guest Net Promoter Score (NPS) of 70%
- Work closely with AGM on special programming to enhance guest experience
- Create wow; provide Guest Delight and Positive First Impressions on a daily basis
Revenue Management
- Working closely with the Director of Revenue to monitor and adjusting room rates based on demand, availability, and budget goals
- Participate in all weekly revenue management calls
- Provide feedback to Director of Revenue regarding pricing strategies
Sales and Marketing
- Maintain strong working relationship with sales team
- Participate in the hotel group sales process
- Be available for site visits for potential group bookings. Provide a Wow Factor.
- Assist in providing operational feedback on group contracts
- Review weekly group pickup with sales manager
- Participate in Pre-Convention meetings to review Group Resume with client and team
Food and Beverage
- Ensure food and beverage offerings are on brand and within budget guidelines
- Assist front office team in executing F&B plan
- Ensure the F&B retail in the market is fully stocked, organized and merchandised appropriately
- Order food and beverage supplies weekly
- Establish inventory controls and participate in month end inventory and as needed
Housekeeping & Property Operations
- Work closely with AGM and Housekeeping Supervisor to improve productivity and flex / flow scheduling to meet budgeted labor metrics
- Monitor cleaning schedules to housekeeping and randomly check at least 5 rooms per week to check on quality and cleanliness. Provide feedback to the Housekeeping Manager.
- Inspect and evaluate room status after housekeeping and maintenance tasks are completed
- Maintaining cleanliness and organization of all areas including storerooms
- Coordinating with maintenance, housekeeping, and outside contractors for repairs, preventative maintenance, and other projects. Provide quotes to the VP for approval.
People & Culture
- Lead ongoing culture initiatives on property, including working with property Cultural Ambassadors, scheduling quarterly team member events, and supporting philanthropy projects
- Cultivate AutoCamp core values and culture by engaging and motivating team members
- Implement action plans based on property Happiness Survey results
- Recruit, hire, onboard, train all new associates with a focus on culture fit
- Develop a strong management team
- Monitor labor and scheduling in adherence to budget guidelines
- Ensure all associate worker's compensation incidents are documented following SOP
- Ensure all guest incidents are properly documented per SOP
- Perform quarterly and annual performance reviews per SOP
- Works with People and Culture Manager on coaching, counseling and all disciplinary actions
Finance
- Responsible for delivering results on hotel profit and loss statement
- Works closely with corporate accounting team
- Focus on GOP margins and expenses to be in line with budget
- Review, approve and input invoices into accounting and expense report systems.
- Maintain accurate accounting files for each vendor
- Respond to accounting inquires and chargeback within 24 hours
- Take weekly/monthly inventory ordering supplies and operating equipment while adhering to monthly budget
- Track all purchases within budget guidelines
- All non-budgeted purchases to be approved by VP
- Participates in the annual budget process to create operating budget
- Prepares and executes on annual and quarterly capital expense improvement plans
Other Duties include, but not limited to
- Respond to occasional after hours or emergency calls from guests and addressing issues promptly
- Special projects as assigned by VP
- Participate in all conference calls as required
- Represents the AutoCamp brand in the local community and participates in local chamber, associations, and non-profit organizations
EDUCATIONAL REQUIREMENTS AND PREFERENCES
- 4 year bachelor degree or equivalent
- Degree in Hospitality Management is preferred
- Hospitality, retail, or food service experience with a customer facing role
- Management experience in hospitality preferred
- Proficiency in Gsuite, Microsoft Suite, Asana, and Dropbox is preferred
- PMS experience required
DESIRED SKILLS AND EXPERIENCE
- A passion for the great outdoors
- 5+ years management experience in the hospitality industry or related industry
- 2+ years General Manager experience in the hospitality industry
- Ability to coordinate and oversee a team
- Strong verbal and written communication skills, including representing AutoCamp and the property with the press
- Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word
- Familiarity with Airstreams and/or RVs is preferred
- Strong math and quantitative reasoning skills
THE RIGHT PERSON WILL...
- Be well groomed and have a keen sense of style and an appreciation for good design.
- Practice thoroughness and an attention to detail.
- Possess excellent and attentive customer service.
- Be a creative problem solver who can find solutions when issues arise.
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*AC Hospitality Management, LLC is an Equal Opportunity Employer.
