The posting
Schulte Hospitality Group at The Starling Midtown Atlanta, Curio is seeking a dynamic, service-oriented Revenue Strategy Coordinator/Specialist to join our team!! The Starling is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers, eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Revenue Management Support Assist the Director of Revenue Management with daily analysis of occupancy, pickup trends, and market demand. Compile and prepare revenue performance reports for daily, weekly, and monthly review. Support revenue forecasting by gathering and organizing historical data and demand trends. Assist with preparation for weekly revenue strategy meetings. Review and manage room inventory controls and pricing. Assist with system audits to ensure correct rates, restrictions, and availability. Monitor competitive set pricing and market changes. Reservations Operations Support Support reservations operations including group block maintenance, rooming list management, and reservation accuracy. Support reservation agents with complex booking situations or system questions. Ensure reservation accuracy and adherence to hotel policies. Monitor reservations inbox and respond to guest and partner inquiries as needed. Assist with commission processing and reservation reporting. Cross-Department Coordination Coordinate with Sales, Front Office, and Accounting to ensure alignment on group blocks, reservations, and revenue reporting. Assist in resolving reservation or billing discrepancies affecting guest satisfaction or revenue. Provide operational support during high demand periods. Systems & Data Management Perform regular system audits to ensure accurate rate loading, inventory controls, and booking restrictions. Maintain data accuracy across revenue management and reservations platforms. Assist in identifying system discrepancies that may impact revenue or booking performance. Revenue & Reservations Coverage Support Assist with departmental responsibilities during the absence of the Director of Revenue Management or Reservations Manager to ensure continuity in operations. Support special projects focused on improving processes, reporting, and operational efficiency.
EDUCATION AND EXPERIENCE
- Minimum 2 years of hotel experience, preferably in Front Office, Reservations, Accounting, or Revenue Management.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with Hilton hotel systems is a plus.
- College degree preferred but not required.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong understanding of revenue recognition principles and applicable accounting standards
- Knowledge of accounts receivable, invoicing, and billing processes
- Proficiency in financial systems and enterprise resource planning tools
- Excellent analytical and problem-solving skills for resolving discrepancies and interpreting data
- High level of accuracy and attention to detail in data entry
- Strong Excel skills, including pivot tables, formulas, and data analysis
- Ability to work independently and meet deadlines in a fast-paced environment
- Effective communication skills for interacting with internal teams and external clients
- Strong organizational and time management skills
- Ability to interpret and apply financial regulations and company policies
Ideal Candidate Profile
This role is well suited for someone who:
- Is interested in a long-term career in Revenue Management or Hotel Leadership.
- Enjoys working with data, systems, and analytics.
- Has strong critical thinking and problem-solving skills.
- Thrives in a fast-paced environment with competing priorities.
- Is detail oriented and highly organized.
- Values collaboration and delivering excellent guest service.
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
