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Open nowPosted 22 days ago

Senior Service Manager

Sciens Building Solutions201 open roles

Where
Houston, TX
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Your applicationOpen nowSenior Service ManagerSciens Building Solutions · Houston, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sciens Building Solutions's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Sciens Building Solutions postings stay open a median of 35 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 22 days ago

Sciens Building Solutions median: 35 days open

The posting

THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU’LL BE DOING (and doing well!)

  • Manage the service department of assigned Division.
  • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
  • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
  • Participate in the development of and manage the departmental budget
  • Meet revenue and gross margin targets.
  • Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
  • Responsible for executing monthly financial performance analysis. Report the information in an effective manner to management and takes corrective action as needed.
  • Efficiently manage assets, such as inventory and company service vehicles.
  • Build and maintain a high-performance culture to include annual performance reviews and development initiatives.
  • Responsible for manpower planning and allocation.
  • Ensure customer satisfaction and cash collections.
  • Collaborate with the sales and installation teams to support the growth and profitability of the Division.
  • Ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

  • Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment.
  • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
  • Strong, positive team builder with leadership ability.
  • Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
  • Advanced understanding of Profit and Loss statements and key financial drivers.
  • Ability to attract, develop, grow, and retain a team.
  • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
  • Able to work independently.
  • Excellent organizational, decision-making, and communication skills.
  • Proficient in NFPA codes and standards.
  • Strong computer skills; proficient at Microsoft Office.
  • Knowledge of OSHA safety standards.
  • NICET Level III preferred.

WHAT WE’RE BRINGING TO THE TABLE

  • Competitive salary based on qualifications.
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short term and long-term disability.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Company cell phone, laptop, and vehicle.
  • Professional career development opportunities.
  • Tuition reimbursement.
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