The posting
Job Description
Are you looking for a varied role where you can use your skills to create and maintain effective relationships, to ensure a customer centered workplace service? If so, this opportunity could be for you.
As a Workplace Team Manager you will lead the Workplace team, who are responsible for the day-to-day operational facility management of our office in Dundee, and related travel and distribution services from this location.
This is a customer focused role managing the Workplace team to define, develop, and deliver reception, accommodation, distribution, and travel services to meet customer needs. The role requires close collaboration and joint working with the Workplace Team Manager in Glasgow to align services.
This role is office based, with a minimum of 4 days attendance on-site required per week, with the opportunity to work from home once per week, depending on customer demand. Occasional travel to Glasgow will also be required.
Responsibilities
Responsibilities
- Lead and develop the Workplace Coordinator, ensuring a high-quality, customer-focused workplace service and effective application of people management policies.
- Manage day-to-day facilities operations across the Dundee office, ensuring safe, compliant, and efficient workplaces.
- Oversee workplace services including front-of-house operations, accommodation management, travel coordination, distribution services, and environmental performance.
- Ensure compliance with all relevant statutory and organisational requirements, including health and safety, fire safety, and business continuity arrangements.
- Manage workplace contracts and supplier relationships to deliver consistent, value-for-money services that meet customer needs.
- Build effective relationships with internal teams and external partners, including procurement, finance, digital, health and safety, and service providers.
- Gather and use customer feedback, performance data, and workplace insights to support continuous improvement and service development.
- Monitor performance through effective reporting dashboards, and risk management activities, escalating issues and driving operational improvement where required.
Qualifications
Qualifications Membership of the Institute of Workplace and Facilities Management (IWFM), or will be required to work towards a relevant IWFM qualification as part of the role.
Success Profiles We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Behaviours:
- Leadership - Level 3
- Managing a Quality Service - Level 3
You can find out more about Success Profiles Behaviours here.
Experience:
- Experience of delivering operational services through external contractors within a property, workplace, facilities management or similar environment.
- Experience of building positive relationships with customers, stakeholders and service providers to achieve successful outcomes.
Technical / Professional Skills:
The below skills will be assessed using the Government Property Profession Framework. Details can be found at UK Government Property Profession
Relationship Management – Practitioner
- Ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the property project or operation are engaged.
- To develop, build and maintain productive relationships with stakeholders, consult on key issues and activities, manage complex negotiations and understand the wider context that affects these relationships.
- To monitor and review the effectiveness of the relationships with stakeholders
Managing Contract Delivery – Practitioner
- Support the ongoing management of commercial contracts, along with procurement of services or products in line with relevant business frameworks.
- Manage or support the creation, negotiation and performance analysis of contracts for products or services.
- Work in partnership with colleagues, suppliers and third-party organisations to maximise operational and financial performance
How to Apply Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above. Both the CV and the Supporting Statement provided will be assessed against the criteria for the role
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and presentation.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session We will be hosting an online candidate information session to provide you with information about the application and interview process, as well as further information on the role and team.
The session will be held on 28th October 2026 from 13:00 – 14:00
Please join us using the link below.
Click here to join the meeting.
Expected Timeline (subject to change) Sift – 6th - 12th November 2026 Interview – week commencing 23rd November 2026 Location – In person at Agnes Husband House, Dundee
Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
Security Checks This post requires the successful candidate to clear additional National Security Vetting clearance (Security Check) before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)
About Us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices.
This role is office based in our Agnes Husband House office in Dundee, with a minimum of 4 days attendance on-site required, with the opportunity to work from home 1 day a week depending on customer demand. Occasional travel to Glasgow will also be required.
Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email protected].
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information This role is only available to those currently employed by Social Security Scotland, Scottish Government Main or Common Citizenship organisations, who have passed probation and were recruited via Fair and Open means.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [email protected].
Apply before 23:55 on Wednesday 4th November 2026
Contact Name - Ishbel Burns Contact e-Mail - [email protected]
