Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 hours ago

City Head

Scrabble & Jigsaw

Where
Bengaluru, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCity HeadScrabble & Jigsaw · Bengaluru, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Scrabble & Jigsaw's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 11 hours ago

The posting

City Head – Dark Store Operations & Last Mile Fulfilment (Bengaluru)

## Job Summary The City Head for Dark Store Operations and Last Mile Fulfilment at Fixxly will own the complete profit and loss (P&L) linked performance of dark store operations and last mile delivery in Bengaluru. This role is critical in delivering fast, accurate, and cost-efficient fulfilment while scaling the network across new micro-markets. The position requires managing high order density, navigating tough traffic conditions, handling a competitive rider market, and meeting demanding customer expectations.

## Responsibilities - Dark Store Operations - Manage all Bengaluru dark stores end-to-end including inbound, putaway, picking, packing, dispatch, and returns. - Drive store productivity, order accuracy, inventory accuracy, shrinkage, and wastage targets. - Implement and audit national Standard Operating Procedures (SOPs), store layouts, hygiene, safety, and statutory compliance. - Plan shifts and manpower to align with demand patterns, including weekends, festivals, sales events, and monsoon peaks. - Lead new store launches including site feedback, fit-out coordination, hiring, go-live, and ramp-up.

  • Last Mile Fulfilment
  • Own delivery Service Level Agreements (SLAs), on-time delivery, delivery cost per order, and rider productivity city-wide.
  • Manage a blended fleet comprising own riders, third-party logistics (3PL) partners, and gig workers; maintain supply during peak hours and adverse weather.
  • Optimize store-to-customer radius, batching, and rider allocation considering Bengaluru traffic and zone-specific constraints.
  • Oversee rider onboarding, training, incentives, attendance, retention, and road safety programs.
  • Resolve delivery failures, damages, delays, and escalations promptly.
  • City P&L and Cost Management
  • Own the city’s unit economics including cost per order across store labor, rent, utilities, and delivery.
  • Monitor store-level contribution margins and take corrective actions for underperforming stores.
  • Negotiate and manage local vendors for facility management, manpower, packaging, fleet, and rentals.
  • Network Growth and Planning
  • Identify high-potential micro-markets and catchments in Bengaluru; recommend store expansion or consolidation.
  • Collaborate with Category, Supply Chain, and Growth teams on demand forecasting, assortment, and capacity planning.
  • Coordinate with Tech and Product teams on Warehouse Management System (WMS), Order Management System (OMS), and rider app feedback.
  • People and Culture
  • Lead, coach, and build a strong team of zone managers, store managers, and fleet leads.
  • Set clear Key Performance Indicators (KPIs), conduct daily, weekly, and monthly performance reviews, and drive accountability.
  • Manage large-scale frontline hiring, attrition, and engagement while ensuring fair and compliant labor practices.

## Qualifications - 8–12 years of experience in operations, supply chain, or fulfilment, with at least 3 years managing multi-store or city-level operations. - Strong background in quick commerce, e-commerce, hyperlocal delivery, grocery, or on-demand services; experience in dark store and last mile operations preferred. - Proven track record managing 15+ stores or large rider fleets with measurable P&L impact. - Graduate degree required; MBA preferred. Supply chain or engineering background is a plus. - Strong working knowledge of Bengaluru geography and local vendor ecosystem. - Proficiency in Kannada and English preferred.

## Preferred Skills - Hands-on, data-driven operator comfortable both on the ground and with dashboards. - Strong leadership skills managing high-volume frontline teams. - Expertise in inventory control, workforce planning, routing, and delivery logistics. - Skilled in vendor and 3PL negotiation. - Calm and solution-oriented under peak pressure. - Proficient with WMS/OMS tools, Excel, Business Intelligence (BI) dashboards, and process improvement methodologies.

## Experience - Minimum 8 to 12 years of relevant experience in operations, supply chain, or fulfilment. - At least 3 years of experience managing multi-store or city-level operations. - Experience in quick commerce, e-commerce, hyperlocal delivery, grocery, or on-demand services is highly desirable.

## Environment - On-ground role based in Bengaluru, Karnataka. - Frequent visits to stores and operational zones required. - Dynamic work environment involving coordination with multiple teams and vendors across the city.

## Benefits - Full ownership of Fixxly’s Bengaluru operations with direct access to national leadership. - Competitive fixed salary, performance-linked variable pay, and Employee Stock Ownership Plans (ESOPs). - Clear growth path towards regional and pan-India leadership roles.

Fixxly is an equal opportunity employer and welcomes applicants from all backgrounds.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Scrabble & Jigsaw's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Scrabble & Jigsaw's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Scrabble & Jigsaw's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.