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Open nowPosted 105 days ago

Cluster Trainer

Scrabble & Jigsaw

Where
Pune, India
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Your applicationOpen nowCluster TrainerScrabble & Jigsaw · Pune, India

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  6. 44.6%60 days
This job: posted 105 days ago

The posting

Cluster Trainer – Learning & Development (Assistant Manager)

## Company Overview Theobroma is a leading brand in the food service industry, known for its commitment to quality and excellence in the quick service restaurant (QSR) segment.

## Job Summary The Cluster Trainer will play a pivotal role in driving learning initiatives across retail stores within the Pune and Nashik cluster. This is a field-based position responsible for delivering impactful training programs, ensuring operational excellence, and enhancing team capability while maintaining Quality, Health, Safety, and Environment (QHSE) standards.

## Responsibilities - Deliver onboarding and induction training for new team members across assigned stores. - Conduct regular operational and behavioral training programs to enhance employee performance and improve customer experience. - Visit assigned stores daily to assess training needs, coach frontline teams, and ensure adherence to Standard Operating Procedures (SOPs). - Drive compliance with QHSE standards, food safety, hygiene, and operational best practices. - Conduct training audits, skill assessments, and refresher sessions to improve store performance. - Partner with Store Managers and Operations teams to identify capability gaps and implement development plans. - Track training effectiveness through assessments, observations, and performance metrics. - Maintain training records, attendance, certifications, and Management Information System (MIS) reports. - Support the rollout of new products, processes, and learning initiatives across the cluster. - Travel to Nashik once a month to conduct training and audits across assigned stores.

## Qualifications - Graduate in any discipline; certifications in Training, Hospitality, or Food Safety are an added advantage. - 3–6 years of experience in Learning & Development, Training, or Operations within the QSR, Food Retail, or Hospitality industry. - Strong understanding of QHSE, food safety, hygiene, and retail operations. - Excellent presentation, communication, and coaching skills. - Comfortable with extensive field travel and managing multiple store locations. - Ability to build strong relationships with store teams and operations stakeholders. - Proficient in Microsoft Office (Excel, PowerPoint, Word).

## Preferred Skills - Experience with leading QSR or food retail brands. - Background in training frontline retail or restaurant teams across multiple locations. - Exposure to operational audits and compliance management.

## Experience 3–6 years in Learning & Development, Training, or Operations, preferably in the QSR, Food Retail, or Hospitality industry.

## Environment Base Location: Pune, covering approximately 30–35 stores in Pune and requiring monthly travel to Nashik for training and audits.

## Salary CTC: ₹6–8 LPA (based on experience and fit).

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