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Open nowPosted 63 days ago

Customer Support Representative

Scrabble & Jigsaw

Where
Noida, India
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Your applicationOpen nowCustomer Support RepresentativeScrabble & Jigsaw · Noida, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Scrabble & Jigsaw's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 63 days ago

The posting

Customer Support

## Company Overview (No specific details provided)

## Job Summary The Customer Support role is focused on delivering high-quality support and assistance to customers, ensuring their needs are met, and contributing to overall customer satisfaction. This position plays a crucial role in representing the company and its values, helping to resolve inquiries and issues efficiently.

## Responsibilities - Respond to customer inquiries via phone, email, or chat in a timely and professional manner. - Document and track customer interactions, maintaining accurate records of feedback and support requests. - Assist customers with product or service-related questions, providing effective solutions and troubleshooting guidance. - Collaborate with other departments to resolve complex issues and improve overall customer experience. - Follow up with customers to ensure their issues have been resolved and they are satisfied with the support provided.

## Qualifications - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and a customer-focused mindset. - Familiarity with customer support software and tools (e.g., CRM systems). - Ability to multitask and manage time effectively in a fast-paced environment. - Basic technical knowledge related to the products or services offered. - High school diploma or equivalent; additional certifications in customer service or relevant fields are a plus.

## Preferred Skills - Previous experience in a customer support role or similar field. - Knowledge of the industry or specific products/services. - Proficiency in multiple languages is a plus. - Familiarity with data entry and computer systems.

## Experience Previous experience in customer service or a support role is preferred but not explicitly required.

## Environment (The typical work setting, location, and environmental conditions were not specified)

## Salary (No specific salary range provided)

## Growth Opportunities (No specific growth opportunities mentioned)

## Benefits (No specific benefits listed)

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