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Open nowPosted 445 days ago

Director Enterprise Application

Scrabble & Jigsaw

Where
India
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Your applicationOpen nowDirector Enterprise ApplicationScrabble & Jigsaw · India

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This job: posted 445 days ago

The posting

Director, Enterprise Applications

Who We Are

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and

deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With

almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and

Central America, and Europe, TELUS Digital empowers customer experience innovation

through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts

customers first.

The company's solutions cover customer experience, content moderation, digital transformation,

IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling

any stage of company growth, TELUS Digital partners with some of the world’s most disruptive

brands from fast-growing tech, financial services and fintech, games, travel and hospitality,

healthcare, and ICT industries. The company serves clients in over 50 languages.

Location

Our Director, Enterprise Applications can be based out of Delhi-NCR.

The Opportunity

As the Director of Enterprise Applications at TELUS Digital, you will lead and shape our

Enterprise Applications practice. In this role, you will oversee Enterprise Applications strategy

development, practice growth, and the delivery of large-scale, high-impact projects.

The priority areas would include

• SAP,

• Salesforce

• Telco products - Amdocs and Netcracker

• BI Products.

The service includes the entire spectrum from

• Consulting and Advisory: Strategic planning, roadmap development, business process

optimization.

• Implementation and Deployment: Installing, configuring, and rolling out new applications.

• Integration Services: Ensuring seamless communication between different applications.

• Managed Services: Ongoing support, maintenance, monitoring, and optimization of

applications.

This high-visibility role calls for a strategic visionary with deep expertise in the following areas

with strong business acumen, and a track record of delivering value in complex environments.

• Enterprise Resource Planning (ERP) : With strong experience on SAP.

• Customer Relationship Management (CRM): with experience in Enterprise Applications.

• Integration Platforms (Middleware): Connecting disparate applications and systems across the

enterprise.

◦ API management, Enterprise Service Bus (ESB), data integration.

• Low-Code/No-Code Platforms: Enabling rapid application development and citizen

development for specific business needs.

• Business Intelligence (BI) & Data Analytics: Tools and platforms for data warehousing,

reporting, dashboards, and advanced analytics to support data-driven decision-making.

• Application Modernization: Migrating legacy applications to modern platforms, refactoring, or

re-architecting them for cloud environments or newer technologies.

Industry Knowledge:

• Extensive understanding of Enterprise Application technologies and their applications across

industries, including telecom, healthcare, and financial services..

• Familiarity with the ecosystem, including industry solutions, integration patterns, and best

practices for transformation.

• Knowledge of industry trends in CRM, customer experience, and digital engagement.

Responsibilities

• Strategic Leadership: Define and execute the vision for TELUS Digital’s Enterprise

Applications practice, positioning it as a leader in digital customer engagement and

delivery excellence. Scale offerings that align with emerging Enterprise Applications

capabilities and market trends.

• Practice Management and Expansion: Scale and evolve the Enterprise Applications

practice, developing frameworks, methodologies, and accelerators that enable swift and

effective delivery. Drive growth by expanding TELUS Digital’s Enterprise Applications

capabilities and service portfolio.

• Offering Development: Create market aligned offerings working with the Sales and larger

practice ecosystem. The Offerings need to be conceptualised from sales to delivery.

• Client Relationship Management: Build and maintain executive relationships with key

clients, serving as a trusted advisor to drive value and client satisfaction. Ensure that

Enterprise Applications solutions integrate seamlessly with clients' business strategies.

• Business Development: Collaborate with sales and account teams to identify new

opportunities for Enterprise Applications solutions. Guide proposal development and lead

pursuits that align with TELUS Digital’s vision and growth goals.

• Service Delivery Ownership: Lead the successful execution of large-scale Enterprise

Applications implementations/ Oversee multi-disciplinary teams to ensure projects meet

client expectations and maintain the highest standards of quality.

• Enterprise Applications Solution Expertise: Lead the development of advanced capabilities

in Solutioning for various applications. Build/nurture a strong team of architects.

• Technical Delivery Leadership: Oversee the design and implementation of complex

Enterprise Applications solutions, ensuring best practices in configuring and customizing

applications, as well as integrating third-party applications and tools.

• Financial Management: Manage the Enterprise Applications practice’s P&L, ensuring

sustainable growth, profitability, and operational efficiency.

• Team Leadership: Cultivate a high-performing team of Enterprise Applications experts,

fostering a culture of collaboration, innovation, and client-centricity. Mentor and develop

team members, supporting career growth and technical excellence.

• Innovation and Process Improvement: Introduce innovative tools and methodologies to

improve delivery efficiency, quality, and value. Stay at the forefront of Enterprise

Applications advancements to integrate emerging solutions and features into our

offerings.

• Partnership with OEM’s and Analysts: develop partnership with OEM’s and analysts.

Competencies

Experience:

• 15+ years of relevant experience in a leadership role within a top consulting firm or enterprise

environment, focusing on Enterprise Applications consulting and implementation.

• Proven expertise in SAP and other enterprise applications including Salesforce from a CRM

perspective.

• In-depth knowledge and experience in implementation of SAP and other CRM/BI solutions at

an enterprise level.

• Successful track record of delivering large-scale projects in complex, global environments.

• Experience leading a large practice, managing end-to-end implementation lifecycle, and

overseeing P&L responsibilities.

• Strong client engagement and relationship management skills, with experience advising Clevel

stakeholders on enterprise application strategies.

Leadership Competencies:

• Demonstrated ability to inspire and lead diverse teams, driving high performance and results.

• Strategic thinker with excellent problem-solving skills, able to balance visionary thinking with

pragmatic execution.

• Exceptional business acumen with experience in managing P&L and driving profitable growth

in a consulting environment.

Communication and Collaboration:

• Outstanding communicator with experience presenting to senior executives and managing

stakeholder expectations.

• Skilled collaborator, able to work effectively with cross-functional teams to deliver seamless

Salesforce solutions that complement TELUS Digital’s broader offerings.

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