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ClosedPosted 64 days ago

Head of Call Center

Scrabble & Jigsaw

Where
Hyderabad, India

This posting closed on 2026-10-26.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 64 days ago

The posting

Head of Call Center

Job Summary

The Head of Call Center will lead and scale centralized contact-center operations across all clinic locations. This role encompasses ownership of inbound/outbound lead conversion, appointment booking, and patient query resolution, ultimately contributing to improved patient experiences and increased revenue.

Responsibilities

  • Lead and scale centralized contact-center operations for all clinic locations.
  • Own and enhance inbound/outbound lead conversion, ensuring high appointment booking rates.
  • Build, train, and manage a high-performing tele-counseling and Customer Relationship Management (CRM) team to drive consultation bookings and revenue targets.
  • Define Key Performance Indicators (KPIs), call-quality standards, and Service Level Agreements (SLAs).
  • Leverage CRM and telephony analytics to optimize conversion funnels and maximize agent productivity.
  • Collaborate with marketing, clinic operations, and doctors to ensure seamless patient journeys and deliver a superior service experience.

Qualifications

  • Minimum of 8–12 years of experience in call-center or tele-sales leadership, preferably within the healthcare, wellness, or aesthetics industries.
  • Strong people-management skills with a focus on team building and development.
  • Data-driven decision-making abilities, supported by analytical skills.

Preferred Skills

  • Experience with CRM software and telephony systems.
  • Proven track record of achieving revenue targets in a call-center environment.
  • Excellent communication and interpersonal skills.

Experience

- 8–12 years of relevant experience in call-center or tele-sales leadership roles.

Salary

Salary details are not specified.

Growth Opportunities

Career advancement opportunities are not specified.

Benefits

List of offered benefits is not specified.

Posting text belongs to the employer. Removal requests: contact us.

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