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Open nowPosted 11 days ago

IT Manager / Enterprise Technology Engineer

Scrabble & Jigsaw

Where
Mumbai, India
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Your applicationOpen nowIT Manager / Enterprise Technology EngineerScrabble & Jigsaw · Mumbai, India

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 11 days ago

The posting

Enterprise Technology Engineer

Job Summary

The Enterprise Technology Engineer will be responsible for managing and optimizing the firm’s internal technology platform, including systems, infrastructure, tools, vendors, and operational processes. This role ensures a secure, efficient, and scalable technology environment across multiple global offices (New York, Mumbai, Shanghai). The engineer will serve as the primary point of contact for vendor relationships, oversee security hygiene, drive automation and AI enablement, and contribute to continuous improvement initiatives under the supervision of the Chief Technology Officer. The position offers a clear pathway for expanding scope as the organization grows.

Responsibilities

- Technology Operations & Support

  • Own the relationship and serve as the primary contact for the Managed Service Provider (MSP), Cloudbox.
  • Manage the day-to-day employee technology experience across offices in New York, Mumbai, and Shanghai.
  • Act as the escalation point for complex technical issues, coordinating with vendors to ensure timely resolution.
  • Develop and maintain documentation, operational runbooks, and standards.
  • Drive continuous improvements in system reliability, usability, and operational efficiency.

- Enterprise Systems & Endpoint Administration

  • Administer Microsoft 365 suite (Entra ID, Exchange, Teams, SharePoint, OneDrive), including licensing, permissions, and identity management.
  • Manage endpoints and device lifecycle using Intune and Windows 365 / Cloud PC provisioning.
  • Oversee user onboarding and offboarding protocols, including workstation provisioning across global offices.

- Security Operations

  • Administer identity and access governance, multi-factor authentication (MFA), endpoint compliance, and device security.
  • Implement security policies, conduct permission reviews, and coordinate with MSP on security initiatives and incident response.

- AI Enablement & Automation

  • Evaluate and deploy AI tools across the firm.
  • Support internal teams in adopting AI workflows, maintaining shared prompt libraries, and managing context.
  • Identify repetitive operational tasks and develop lightweight automations using PowerShell, Power Automate, Python, or AI tools.

- Vendor, SaaS & Procurement Management

  • Manage relationships with MSPs, ISPs, security advisors, and hardware/software vendors.
  • Oversee SaaS platform lifecycle management, including licensing, access reviews, and utilization audits.
  • Assist in hardware standards, refresh planning, inventory management, warranties, and technology budgeting.

Qualifications

  • 3-9 years of experience managing internal technology platforms in a growing organization or equivalent Master’s degree in Information Systems / Information Management.
  • Hands-on experience with Microsoft 365, Entra ID, Intune, Windows 365 / Cloud PC, endpoints, and networking.
  • Proven ability to manage multiple stakeholders, including MSPs, vendors, and procurement teams.
  • Strong knowledge of security best practices related to identity, access, MFA, and endpoint compliance.
  • Excellent communication, documentation, and facilitation skills for both technical and non-technical audiences.
  • Genuine interest and familiarity with AI-enabled workflows and AI tools such as Claude Code, Codex, Copilot, Gemini, or similar.

Preferred Skills

  • Experience as an IT/technology lead in a small to mid-size organization or as a senior engineer within a managed service provider or enterprise systems team.
  • Relevant certifications such as Microsoft 365 Certified Administrator Expert, ITIL Foundation, CompTIA Network+, or Microsoft Certified Azure Network.
  • Programming and automation skills in Python, PowerShell, Power Automate, or similar tools.

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