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ClosedPosted 38 days ago

Senior Manager – Student Experience & Wellbeing

Scrabble & Jigsaw

Where
Sonipat, India

This posting closed on 2026-10-23.

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  6. 57.8%60 days
This job: posted 38 days ago

The posting

Senior Manager – Student Experience & Wellbeing (Quality & Counselling)

## Company Overview Not specified

## Job Summary The Senior Manager – Student Experience & Wellbeing (Quality & Counselling) is responsible for enhancing the overall student experience within university residential campuses. This role focuses on ensuring high-quality residential services, promoting student wellbeing, managing counselling support, and driving continuous improvement through feedback analysis and quality audits. The position acts as a vital link between students, campus staff, and university stakeholders to proactively address concerns, foster a positive community, and uphold institutional standards.

## Responsibilities - Own and drive the student experience and quality agenda across student residences, establishing and monitoring service standards. - Conduct regular student interactions, floor visits, feedback sessions, and quality audits to identify issues and areas for improvement. - Develop and implement initiatives to enhance student satisfaction, engagement, and community inclusiveness. - Establish a structured mechanism for collecting, analyzing, and acting upon student feedback and grievances, ensuring timely resolution and confidentiality. - Build strong relationships with students through forums, listening sessions, and engagement activities, working closely with student representatives and councils. - Conduct periodic quality audits of residential facilities, monitor compliance with SOPs and policies, and coordinate corrective actions. - Analyze student feedback, complaints, and service data to identify trends, develop actionable insights, and drive continuous improvement initiatives. - Collaborate with various campus departments including Student Housing Operations, Counselling, Security, Housekeeping, Engineering, Medical Centre, and other university units for coordinated student support. - Support critical incident and sensitive case management, ensuring proper escalation, documentation, and confidentiality. - Prepare management dashboards and reports on student experience metrics, quality audits, and feedback analysis.

## Qualifications - Educational Qualifications: - Bachelor's or Master's degree in Psychology, Counselling, Social Work, Education, Hospitality, Student Affairs, Business Administration, Operations, or a related discipline. - A Master’s degree in Psychology, Counselling, Social Work, or Student Affairs is preferred. - Professional Experience: - 8–12 years of relevant experience in university/higher education, student services, residential operations, counselling, customer experience, hospitality, or institutional quality management. - Experience managing student-facing teams and working with multiple stakeholders is highly desirable.

## Key Technical Skills & Soft Skills - Strong student-centric approach and empathy - Excellent interpersonal and communication skills - Expertise in counselling coordination and student wellbeing - Knowledge of quality management and grievance handling - Proficiency in data analysis, problem-solving, and continuous improvement methodologies - Effective stakeholder management and conflict resolution skills - Ability to handle sensitive situations with emotional maturity and discretion - Strong ownership, accountability, and professional integrity

## Preferred Skills - Experience in large university or campus environments - Familiarity with student feedback systems and service quality KPIs - Knowledge of health and safety standards in residential settings - Ability to develop and implement proactive student engagement frameworks

## Experience - 8 to 12 years of relevant experience in student affairs, residential operations, counselling, or customer experience within higher education or similar large-scale campus environments.

## Environment - The role is based on a full-time basis, primarily working within university residential campuses. - The work environment involves interacting with students, staff, and external stakeholders. - The position may require occasional travel for audits, training, or stakeholder meetings. - The setting is predominantly office-based with field visits to residential facilities.

## Salary Not specified

## Growth Opportunities Not specified

## Benefits Not specified

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