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ClosedPosted 14 days ago

Team Lead - Enterprise Account Management

Scrabble & Jigsaw

Where
Noida, India

This posting closed on 2026-10-23.

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Share of postings closed within
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  6. 58.1%60 days
This job: posted 14 days ago

The posting

Team Lead - Enterprise Account Management, B2B Marketplace

Company Overview

Job Summary

The Team Lead - Enterprise Account Management will be responsible for leading and managing a team of Enterprise Account Managers to enhance the customer experience on the B2B marketplace. The role involves driving account growth, ensuring customer retention, and executing strategic initiatives to strengthen client relationships. The ideal candidate will have a proven track record in B2B sales operations or account management, with strong leadership skills and the ability to operate in a fast-paced environment.

Responsibilities

  • Build, lead, and performance-manage a team of Enterprise Account Managers to achieve business objectives.
  • Set individual and team targets aligned with enterprise customer retention and purchase value goals.
  • Review account relationships and customer retention plans developed by the team, providing guidance and course correction where necessary.
  • Monitor team adherence to order placement, payment closure, escalation response, and reporting SLAs.
  • Drive adoption of relevant product features and benefits among managed accounts through team efforts.
  • Identify and onboard new prospects and partners within focus industry segments, collaborating with the team on strategic accounts.
  • Implement process improvements to enhance customer experience and reduce operational defects.
  • Manage strategic initiatives, coordinate cross-functional activities, and handle escalations for the team.
  • Track and report team and individual performance metrics using CRM tools and other reporting mechanisms.

Qualifications

  • 3-5 years of experience in B2B sales operations or account management.
  • More than 2-3 years of direct people management experience.
  • Proven ability to analyze data and leverage best practices to assess performance drivers.
  • Excellent communication, analytical, presentation, and organizational skills.
  • Ability to operate autonomously in a fast-moving and sometimes ambiguous environment.
  • Educational qualifications: Not specified, but typically a Bachelor’s degree in Business, Marketing, or related fields.

Preferred Skills

  • Experience with CRM tools and data analysis platforms.
  • Strong strategic thinking and problem-solving skills.
  • Ability to lead cross-functional teams and manage multiple stakeholders.
  • Knowledge of B2B marketplace dynamics and enterprise customer needs.
  • Proficiency in process improvement methodologies.

Experience

  • Total of 3-5 years in B2B sales or account management.
  • Minimum of 2-3 years in a leadership or managerial role overseeing teams.

Environment

The role is likely to be in a dynamic, fast-paced environment, possibly involving remote, in-office, or hybrid work settings. The candidate should be comfortable operating in a high-growth organization with a focus on customer-centric solutions and cross-functional collaboration.

Salary

Not specified.

Growth Opportunities

Potential career advancement into senior leadership roles within the enterprise sales or account management functions, with opportunities to lead larger teams or strategic initiatives.

Benefits

Not specified.

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