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Open nowPosted 499 days ago

Director - Email Deliverablity

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Your applicationOpen nowDirector - Email DeliverablityScrabble

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Share of postings closed within
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  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 499 days ago

The posting

Director - Email Deliverability

## Company Overview Provide a brief description of the company, its industry, and culture if details are given, otherwise remove this section.

## Job Summary We are seeking an experienced and strategic Director of Email Deliverability Services to join our team. In this role, you will lead our Email Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing email deliverability strategies for our enterprise clients. The ideal candidate will bring 10+ years of experience in email deliverability consulting and people management, with a proven track record of driving operational excellence and client success.

## Responsibilities - Leadership & Team Management - Build, mentor, and lead a high-performing team of Email Deliverability Consultants across global regions. - Establish clear performance metrics, career development paths, and growth opportunities for team members. - Drive operational excellence through process optimization, resource allocation, and workflow management. - Foster a collaborative culture that promotes knowledge sharing and continuous improvement.

  • Strategy & Consulting
  • Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges.
  • Develop innovative email deliverability methodologies and best practices tailored to client needs.
  • Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes.
  • Stay at the forefront of industry changes, including ISP policies, authentication standards, and compliance regulations.
  • Business Growth & Client Success
  • Collaborate with Sales and Customer Success teams to identify upsell opportunities and expand service offerings.
  • Drive revenue growth through high-quality deliverability consulting services.
  • Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics.
  • Develop ROI models to demonstrate the business impact of improved email deliverability.
  • Cross-Functional Collaboration
  • Work closely with Product Management to influence the product roadmap for deliverability features.
  • Partner with Marketing to develop thought leadership content showcasing the company's expertise.
  • Collaborate with Technical Support and Engineering to resolve complex client issues.
  • Align with Customer Success to ensure seamless client experiences and service delivery.

## Qualifications - Experience: - 10+ years of progressive experience in email deliverability consulting, with significant experience serving enterprise clients. - 5+ years of people management experience, preferably leading distributed teams in a services environment. - Proven track record of building and scaling operations teams in a high-growth environment. - Experience working with global Internet Service Providers (ISPs) and managing sender reputation across various regions.

  • Technical Knowledge:
  • Deep expertise in email authentication protocols (SPF, DKIM, DMARC).
  • Comprehensive understanding of deliverability monitoring tools and analytics platforms.
  • Proficiency in interpreting deliverability data and transforming insights into actionable strategies.
  • Knowledge of email compliance regulations across different markets (CAN-SPAM, GDPR, CASL, etc.).
  • Skills & Attributes:
  • Exceptional leadership abilities with a focus on team development and operational excellence.
  • Outstanding verbal and written communication skills with the ability to translate complex technical concepts for various audiences.
  • Strong business acumen with an understanding of how deliverability impacts marketing ROI.
  • Strategic mindset coupled with a hands-on approach to problem-solving.
  • Customer-centric approach with a passion for driving client success.
  • Education:
  • Bachelor's degree in Marketing, Business, Computer Science, or related field; advanced degree preferred.
  • Relevant industry certifications (e.g., CIPP/E, email marketing certifications) are a plus.

## Preferred Skills - Not specified.

## Experience - Minimum 10 years of experience in email deliverability consulting and 5 years in people management.

## Environment - Typical work setting not specified.

## Salary - Not specified.

## Growth Opportunities - Highlight potential career advancement opportunities within the company, if provided.

## Benefits - List of offered benefits, such as insurance, paid leave, work policies, etc., if provided.

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