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Open nowPosted 424 days ago

Ecom Operation Manager

Scrabble

Where
Hyderabad, Telangana
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Your applicationOpen nowEcom Operation ManagerScrabble · Hyderabad, Telangana

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Scrabble's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 424 days ago

The posting

Key Responsibilities: � � Order Management & Fulfillment ● Oversee order processing, tracking, and fulfillment to ensure timely deliveries ● Coordinate with warehouse and logistics teams for inventory dispatch and returns ● Optimize packaging, shipping SLAs, and courier partnerships � � Inventory Management ● Monitor stock levels, forecast demand, and manage reordering cycles ● Minimize stockouts, overstocking, and deadstock ● Liaise with suppliers and internal teams to ensure inventory accuracy across platforms � � Platform Operations ● Maintain backend operations of platforms like Shopify, WooCommerce, or Magento ● Ensure correct product listings, images, descriptions, pricing, and metadata ● Troubleshoot technical or integration issues (ERP/WMS/payment gateways) � � Performance Tracking & Reporting ● Track KPIs like order processing time, shipping delays, returns rate, and NPS ● Analyze data to identify bottlenecks or inefficiencies in operations ● Generate weekly and monthly reports on operational performance � � Customer Experience & Support ● Collaborate with customer service teams to resolve post-purchase issues ● Ensure returns, exchanges, and refunds are processed efficiently ● Implement solutions to improve customer satisfaction and reduce churn � � Process Improvement & Automation ● Identify and implement tools or systems to automate and scale operations ● Develop SOPs for all e-commerce operations ● Partner with tech or product teams for backend efficiency enhancements Requirements: ● 4–7 years of experience in e-commerce operations or supply chain/logistics in a D2C setup ● Strong understanding of backend operations on platforms like Shopify/Magento ● Familiarity with tools like BIK, Shiprocket, or similar OMS/WMS ● Strong analytical skills with comfort in Excel, Google Sheets, and basic dashboards ● Excellent organizational and cross-functional communication skills

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