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Open nowPosted 276 days ago

MANAGER -CUSTOMER EXPERIENCE

Scrabble

Where
Chennai, Tamil Nadu
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Your applicationOpen nowMANAGER -CUSTOMER EXPERIENCEScrabble · Chennai, Tamil Nadu

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  6. 45.1%60 days
This job: posted 276 days ago

The posting

SENIOR MANAGER -CUSTOMER EXPERIENCE

Business Operation – India

KEY DETAILS:

− Start date: January 2026

− Location: India, Chennai

− Role type: Full Type Employment

− Work from Office

− Seniority: Early to Mid-career WHAT IS EDENRED?

Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting more than 60 million users and more than 2 million partners merchants in 45 countries via 1 million corporate clients.

Edenred offers specific-purpose payment solutions for food (such as meal benefits), engagement (such as gift cards and engagement platforms), mobility (such as multi energy solutions, including EV charging, maintenance, toll and parking) and corporate payments (such as virtual cards).

True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users’ wellbeing and purchasing power. They improve companies’ attractiveness and efficiency and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and sustainable mobility.

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

  • YOUR ROLE

We are seeking a dynamic and innovative Customer Experience Manager to lead and enhance customer engagement across multiple platforms. This role will oversee Banking, PRM (Partner Relationship Management), CRM (Customer Relationship Management), ERM (Enterprise Relationship Management), and Loyalty Programs, ensuring seamless experiences and driving customer delight.

The ideal candidate will manage cross-functional teams, deliver innovative solutions, and continuously improve processes to strengthen customer relationships.

Customer Experience & Loyalty Management

  • Design, implement, and optimize customer experience strategies across all touchpoints.
  • Manage and enhance loyalty programs, ensuring they drive retention and engagement.
  • Oversee CRM, PRM, and ERM systems to ensure data accuracy and actionable insights.
  • Collaborate with banking partners and internal teams to deliver superior customer service.
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