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Open nowPosted 253 days ago

Operation Head

Scrabble

Where
Delhi, Delhi
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Your applicationOpen nowOperation HeadScrabble · Delhi, Delhi

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  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 253 days ago

The posting

Job Title: Head of Operations – The Batra Numerology

Location: Delhi (on site)

Reporting To: Founder and CEO

Compensation: Great pay + aggressive incentives + fast growth opportunities

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About Us

We are India’s one of the fastest-growing numerology and spiritual transformation brand, serving thousands of clients every month across India and overseas. Our mission is simple, bring clarity, transformation, and breakthrough outcomes to people’s lives using modern numerology supported by strong content, systems, and insights.

We operate like a high-performance agency internally:

Data-backed decisions

Streamlined operations

Fast execution cycles

Fast testing cycles

And now, we’re looking for a world-class Head of Operations to take us to the next level.

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Role Overview

We need a builder.

A systems-thinker.

Someone who can take complete ownership of operations, scale delivery, manage teams, build dashboards, remove bottlenecks, and work directly with the founder to turn the business into a well-oiled scaling machine.

If you come from an agency background (performance, creative, consulting, coaching) — that’s a massive plus.

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Key Responsibilities

1. Operations Leadership

Own end-to-end daily operations — Build SOPs, workflows, and automations across all departments.

Introduce systems that reduce founder dependency.

Manage scheduling, consultation operations, and customer pipeline.

2. Scaling & Growth

Identify bottlenecks in service delivery and remove them proactively.

Forecast demand and ensure the backend is built to support 3x–10x scale.

Build team structures, hire right talent, and manage workforce planning.

Collaborate with the founder on productizing and scaling new numerology offerings.

3. Execution

Coordinate between agency teams.

Ensure campaigns, launches, and product drops are managed end-to-end without misses.

Set up quality control across different agency partnerships

4. Data & KPIs

Build dashboards for daily/weekly/monthly performance.

Track revenue, conversions, customer experience, refunds, retention, and repeat buyers.

Present insights directly to the founder and lead strategic decisions.

5. People & Culture

Create a high-performance culture rooted in accountability and ownership.

Run daily standups, weekly reviews, monthly performance cycles.

Train junior managers to take responsibility and scale their departments.

6. Founder’s Office Alignment

Work as the founder’s right hand for planning, execution, and coordination.

Convert vision into actionable quarterly plans.

Solve problems before they reach the founder.

Manage special projects, collaborations, events, and launches.

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What Success Looks Like

In 3–6 months:

✓ Complete operational clarity: everyone knows what to do, when, and how.

✓ Zero founder dependency on day-to-day ops.

✓ All delivery pipelines, reporting, team structures streamlined.

✓ Business growing 10–15% month-on-month with zero chaos.

✓ Founder fully focused on content, brand building, and product innovation.

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Required Skills & Experience

4–7years of experience in operations, project management, <coaching/consulting operations, or agency leadership.

Proven experience creating SOPs, dashboards, and scalable systems.

Strong understanding of customer experience, CRM, funnels, and backend processes.

Ability to manage cross-functional teams with speed and clarity.

Comfortable working in a fast-paced, founder-driven environment.

Excellent communication, problem-solving, and decision-making skills.

Bonus: Experience in astrology, numerology, wellness, or spiritual brands.

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What We Offer

Great pay + aggressive performance incentives

Work directly with the founder and shape the future of the brand

Hypergrowth environment—speed, freedom, ownership

Opportunity to build and lead a team from scratch

A culture of autonomy, speed, and zero politics

Massive long-term upside as we scale into one of India’s largest numerology brands

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