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Open nowPosted 280 days ago

Operations Quality Associate

Scrabble

Where
Bengaluru, Karnataka
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Your applicationOpen nowOperations Quality AssociateScrabble · Bengaluru, Karnataka

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Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 280 days ago

The posting

Company Name: HAKIMO AI

Job Title: Operations Quality Associate

Job Location: Bengaluru Urban

Department: Security Operations Center

Company Overview:

Hakimo AI is a cutting-edge technology company specializing in AI-driven physical security

solutions. We're revolutionizing the security industry with our intelligent systems, and we are

expanding our team as we build and optimize our in-house monitoring center.

Role Overview:

We are seeking a detail-oriented Operations Quality Associate to own the overall quality

metrics for the SOC team. This role will support the SOC team with data crunching, deep-dives

into monitoring data, identifying current issues, driving operational improvements and efficiency,

and supporting decision-making processes. He/ She should assist with analytics and

investigations related to monitoring. The role is critical in ensuring operational efficiency and

enhancing monitoring effectiveness.

Responsibilities:

● Own the overall quality metrics, and efficiency of the overall monitoring process.

● Conduct deep dives into monitoring data to identify trends, anomalies, and potential

improvements.

● Collaborate with the SOC team to drive changes in operational procedures.

● Support operational decision-making through data-driven insights.

● Conduct quarterly training sessions for operators to improve efficiency and performance.

● Document findings, prepare reports, maintain accurate logs of investigations, remedial

plans and drive them as required.

● Assist in real-time monitoring, investigation, and incident analysis if needed.

● Perform other duties as assigned by the SOC Manager.

Qualifications:

● Bachelor’s degree in any related field.

● Overall experience: 5-8 years.

● Excellent written and spoken communication skills.

● Strong analytical and problem-solving skills with high attention to detail.

● Proficiency in Excel, google sheet, data visualization tools (e.g., Tableau, Power BI),

data analytics, and statistics are preferred.

● Experience in quality control or operations in international BPOs/call centers preferred.

● Exposure to security operations or monitoring is a plus, especially for candidates

handling American clients.

● Ability to work independently and collaboratively in a team environment.

● Comfortable handling highly confidential information and maintaining operational

integrity.

Preferred Attributes:

● Prior experience in security operations or monitoring-related functions.

● Proactive, self-motivated, and able to identify opportunities for process improvement.

● Comfortable managing multiple priorities and deadlines

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