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ClosedPosted 501 days ago

VP - Relationship Manager - Retention & Cross Sales

Scrabble

Where
Mumbai

This posting closed on 2026-10-23.

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This job: posted 501 days ago

The posting

AVP Relationship Manager

Job Summary

We are seeking an experienced AVP of Relationship Management to lead and grow our commercial insurance portfolio, focusing on both Employee Benefits (EB) and Non-Employee Benefits (Non-EB) products. In this senior role, you will drive business growth, manage high-value client relationships, and coordinate with internal teams to ensure exceptional service delivery.

Responsibilities

- Individual Role Management

  • Build and nurture deep, long-term relationships with leadership teams of high-value commercial clients in your region (North/South/West/ROI).
  • Own your portfolio: make regular client visits (100+ annually), deliver exceptional service, and drive growth through trust and expertise.
  • Conduct comprehensive on-site assessments and client consultations to develop tailored insurance strategies and foster long-term partnerships.
  • Drive client retention and portfolio growth by presenting customized products, recommending coverage enhancements, and identifying cross-selling opportunities.

- Team Management

  • Hire & manage a dynamic team of Senior Relationship Managers and Relationship Managers.
  • Oversee team's policy renewals and claims management processes, ensuring high service standards and client satisfaction.
  • Mentor team members and support them with complicated risks and client management by sharing expertise and best practices.
  • Stay updated on industry trends, regulatory changes, and competitive offerings to maintain a competitive edge.
  • Collaborate with underwriting, operations, and claims teams to ensure seamless policy administration and client support.
  • Maintain a strategic view of client portfolios, identifying opportunities for new business and maximizing revenue potential.
  • Track and organize key metrics of team performance.

Qualifications

  • Education: Bachelor’s degree in Finance, Business, Insurance, or a related field.
  • Experience: Minimum of 10 years in property insurance placement or a related field.
  • Expertise:
  • Strong understanding of property insurance products, policy structures, and risk assessment.
  • Proven negotiation skills, with experience liaising with insurers, brokers, and clients.
  • Skills:
  • Excellent analytical skills and attention to detail in evaluating policy wordings and terms.
  • Effective communication and interpersonal skills to build strong relationships and explain technical information.
  • Proficiency in using insurance placement and Customer Relationship Management (CRM) software.
  • Minimum of 5+ years of experience managing teams.
  • Experience in handling mid-market and service clients with a cumulative premium of approximately 50 Lacs to 2 Cr across all Lines of Business (LOBs).

Preferred Skills

- Additional certifications in insurance or risk management would be a plus.

Experience

  • Minimum of 10 years in property insurance placement or a related field.
  • At least 5 years of experience in managing teams.

Environment

  • Work location: Mumbai or Delhi.
  • Full-time position with an immediate start date.

Salary

- Market competitive pay along with a variable performance-based component.

Growth Opportunities

- Opportunities for career advancement within the company as it continues to expand and innovate in the insurance sector.

Benefits

- Comprehensive benefits package to be discussed during the interview process.

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