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Open nowFirst seen 12 hours ago

Power sports service advisor

scrantonmotors36 open roles

Where
Vernon, CT
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Your applicationOpen nowPower sports service advisorscrantonmotors · Vernon, CT

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: first seen 12 hours ago

The posting

As a Power sports service advisor at Scranton Powersports in Vernon, CT, you will play a vital role in ensuring exceptional customer service and operational efficiency in a dealership specializing in motorcycles, ATVs, snowmobiles, and other power sports vehicles.

Responsibilities:

  • Greet customers warmly, understand their concerns, and provide detailed information about necessary services and repairs for their power sports vehicles.
  • Create and manage service orders meticulously, ensuring accurate documentation of customer information, vehicle details, and service requests.
  • Prepare repair cost estimates, explain charges to customers, and process invoices promptly upon service completion.
  • Schedule service appointments efficiently, optimizing workflow and departmental efficiency.
  • Be the main point of contact for customers throughout the service process, providing regular updates on vehicle status and addressing any questions or concerns promptly.
  • Maintain precise records of services, parts used, and customer interactions in the dealership's management system.
  • Collaborate closely with service technicians to understand repair needs and ensure customer satisfaction.
  • Address customer complaints promptly and effectively to ensure a positive customer experience.
  • Promote service packages, maintenance programs, and additional services to customers when appropriate.

Requirements:

  • Prior experience in a service writer or customer service role, preferably in the power sports, automotive, or motorcycle industry.
  • Familiarity with power sports vehicles, parts, and repair processes is highly desirable.
  • Strong verbal and written communication skills to interact effectively with customers and team members.
  • Ability to manage multiple tasks, prioritize work, and pay attention to detail in a fast-paced environment.
  • Proficiency in using dealership management software and other computer applications.
  • Commitment to delivering exceptional customer service and satisfaction.

Benefits:

  • Competitive weekly paid salary plus monthly bonus
  • Health insurance
  • Retirement plans
  • Employee discounts on products and services
  • Opportunities for professional development and training

About the Company:

Scranton Powersports is a leading dealership located in Vernon, CT, specializing in power sports vehicles. We are committed to providing top-notch customer service and maintaining a professional work environment for our employees.

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