The posting
Job Description & Major Responsibilities
1. Parts Sales & Customer Support
- Support Section Head in identifying parts business requirements and carrying out activities required for the Parts Sales business.
- Prepare quotations for services and spare parts for customers.
- Follow up with customers on Purchase Orders (POs) for services and sparemparts.
- Support daily communication and coordination with customers, SESP and Japan counterparts through email, telephone and other appropriate communication channels.
- Provide timely support and coordination to facilitate smooth parts sales activities and customer service.
2. Parts Order & Shipment Coordination
- Issue Purchase Orders to SE Japan for spare parts.
- Coordinate incoming and outgoing sea and air shipments between Japan, customers and relevant parties.
- Liaise with freight forwarders to ensure proper shipment arrangements and timely delivery.
- Monitor parts orders and deliveries and follow up on outstanding matters where required.
- Coordinate with relevant internal and external parties to ensure smooth fulfilment of customer requirements.
3. Documentation & Export Control Support
- Prepare Letters of Assurance and other relevant documentation required for export license applications involving controlled parts for customers and Japan.
- Maintain proper documentation and records to support operational requirements and audit trails.
- Ensure relevant transaction and shipment documents are properly maintained and readily retrievable.
- Support documentation requirements relating to inventory and logistics activities.
4. Continuous Improvement
- Participate in continuous improvement and performance improvement initiatives within Parts operations.
- Assist in identifying business and operational requirements.
- Support the Manager in coordinating and integrating activities across different functions.
- Identify opportunities to improve the quality and efficiency of Parts services.
- Support the implementation of process improvements to strengthen operational effectiveness and customer service.
5. Workplace Safety & Health
- Comply with company Workplace Safety & Health (WSH) requirements and operational safety standards.
- Report safety incidents and support relevant WSH activities as required.
- Maintain a safe and responsible working environment.
6. Systems & Technology Support
- Support the implementation of relevant technology applications used within Parts operations.
- Participate in simulation, testing and trial runs for new technology applications.
- Support process or system improvements that enhance operational effectiveness.
Desired Qualifications / Requirements / Competencies :
- Candidates should possess at least a Diploma/ Degree in Business Administration, Supply Chain, Logistics or a related course
- Minimum 1years of relevant experience, preferably in parts coordination, sales supporter related function
- Strong organisational skills and good attention to detail
- Proactive, responsible and to able to work with minimal supervision
- Ability to work independently as well as a good team player
- Team player with good communication skills, documentation and customer service skills
- Proficient in Microsoft Office programs



