The posting
Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make. What will you do? Accountable for the fast and effective resolution of customer complaints on quality for all product ranges Determine recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention Eliminate dissatisfaction by ensuring customer issues for all product ranges are well managed and ultimately prevented Ensure a reliable process is operating to solve customer quality complaints fast and effectively, including warranty returns and replacements Escalate customer issues to the right organization whenever needed, and support collaborative resolution in the customer's best interest Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers Lead the execution of containment actions for known problems Usage of Issue to Prevention (I2P) process and systems (BFO) to drive fast resolution Projects hand-over and DLP/ warranty support Key member to the handover process from the projects team to the quality and services team with proper documentation and installed based information Joint site visits, meet customers to address complaints and present resolutions Tight coordination and follow-up with the factory and experts for resolution Review the Technical Analysis report before presenting to customers Coordinate experts' intervention whenever required What are the key skills we are looking for? Technical fluency with strong problem-solving skills Customer-focused Foster collaborations and networking Effective communication Strategic and decision making Results driven What qualifications will make you successful? Degree in Engineering or equivalent At least 5 years of relevant experience Customer oriented mindset – experience in handling customer inquiries Advanced problem-solving skills Strong consultative and analytical skills Knowledge in continuous improvement methodology and change management Strong influencing skills with a global mindset Proven ability to work in a highly matrixed and multicultural environment Communication and presentation capabilities What's in it for me? Lead high-impact programs that directly improve customer satisfaction and loyalty Work in a role where your advocacy shapes business strategy and culture Collaborate with passionate teams committed to delivering exceptional experiences Grow your career through leadership opportunities and strategic project ownership Bring your passion for customers to a team that's ready to listen — apply today! Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
