The posting
We are looking for a Supply Planning & Customer Operations Specialist to drive demand-supply alignment, capacity planning, and customer delivery commitments. The role will act as the key interface between internal stakeholders, customers, and manufacturing partners, ensuring seamless production ramp-up, supply continuity, and on-time delivery performance. Key Responsibilities Share customer forecasts with manufacturing partners and secure timely supply commitments to support production and delivery plans. Act as the primary liaison between the company and customers, ensuring effective communication, operational alignment, and readiness during product ramp-up phases. Conduct regular Capacity to Build (CTB) reviews to validate production readiness and confirm supply commitments. Monitor material availability, production capacity, and supply chain constraints; proactively identify and escalate risks that may impact delivery schedules. Track adherence to committed supply plans and drive recovery actions for delayed orders or supply shortfalls. Maintain end-to-end visibility across demand forecasts, supply plans, production readiness, inventory status, and shipment schedules. Monitor customer-facing KPIs and service metrics, ensuring performance targets are consistently achieved. Collaborate with cross-functional teams including Planning, Procurement, Manufacturing, Logistics, and Customer Operations to support business objectives. Manage purchase orders (POs), order fulfillment status, and customer delivery commitments. Drive continuous improvement initiatives to enhance planning accuracy, operational efficiency, and customer satisfaction. Required Qualifications Bachelor's degree in Supply Chain Management, Operations, Engineering, Business, or a related field. 3-7 years of experience in Supply Chain Planning, Demand & Supply Planning, Production Planning, Customer Operations, or Materials Management. Strong knowledge of Capacity to Build (CTB) reviews, supply planning processes, and PO management. Experience in coordinating with manufacturing plants, suppliers, or external manufacturing partners. Proficiency in ERP systems, preferably SAP. Strong analytical and problem-solving skills with the ability to assess risks and drive mitigation plans. Excellent communication, stakeholder management, and cross-functional collaboration skills. Ability to work in a fast-paced environment while managing multiple priorities. Preferred Qualifications Experience working with EMS/CM (Contract Manufacturing) partners. Knowledge of Sales & Operations Planning (S&OP) processes. Exposure to supply chain analytics and reporting tools. Advanced Excel and data analysis skills. Key Success Metrics Forecast and supply plan adherence. Customer delivery performance and OTIF (On-Time In-Full) metrics. CTB readiness and production ramp-up effectiveness. Reduction in supply disruptions and material shortages. Customer satisfaction and KPI achievement. Inventory optimization and supply continuity. Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
