The posting
Join us as a Senior Services Account Manager and drive growth by unlocking the full potential of our installed base. You'll promote a comprehensive Services portfolio—from consulting to modernization—while building lasting customer partnerships. The Senior Services Account Manager is accountable for creating and capturing demand for the entire portfolio of field services offered by Schneider at assigned accounts: Technical services including start-up, maintenance, testing, retrofit, upgrade and recurring contracts. Accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for creating and maintaining high level relationships, including technical leaders and convincing customers of the effectiveness of SE in understanding the issues and proving most appropriate solutions. He/she must be recognized by the end user as a technical advisor, capable of providing demonstration documents within customer organization to prove the effectiveness of the solution offered. What will you do? Utilizes excellent products/solutions/services and customer knowledge to educate customers on life cycle management of their assets, application advantages, and how to replicate best practices from other accounts. Creates Service proposals and close them facing the customer. He/she interacts with the Key Account Manager (KAM, if any) to develop a consistent Annual Account plan using all available information such as installed base tracking and business information. Initiates contact, develops relationship, and generates demand for customers in hunting zones, assigned to them by Service Sales Manager Educates customers on all SE products and services with special attention on customer pain points and the ability to initiate and close big deals negotiations of key contracts Cross selling of Service portfolio – Power, Secure Power & Cooling, Digital Energy and Industry Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery etc.) Utilizes BFO (Salesforce.com) for Sales funnel management, Account planning, Performance and Opportunity detection via Sales Cockpit Works with GSC and KAM to create Local Service Contracts and/or Frame agreements Provides detailed and accurate weekly Order & Sales forecasts, using BFO, and summaries in a timely manner Participate in the preparation of analysis and reports on field service performance Provides precise and timely information to Tender team to prepare sales quotations and proposals Monitors margin to be at or above country thresholds. Uses DOA process to escalate opportunities below thresholds. Provide Service Sales & Marketing Leaders with Offers feedback and needs + Installed Base Database Knows where to be to create business opportunities, understand the importance of attending industry events and networking functions to follow assigned accounts needs What are the key skills we are looking for: Application Lifecycle Management — intermediate level; managing service solutions throughout the customer engagement cycle Customer Targeting — intermediate level; identifying high-value accounts within the installed base for Services expansion Industry Knowledge — intermediate level; understanding customer challenges in energy transition and digital transformation Maintenance and Repair — intermediate level; positioning technical service offerings that extend equipment lifecycle Product Application — intermediate level; demonstrating how Services solutions address unique business needs Consultative Selling — developing level; engaging customers as a trusted advisor to uncover strategic opportunities Negotiation — developing level; structuring service agreements that deliver value for customers and the business What qualifications will make you successful: Bachelor’s Degree in Electrical Engineering or equivalent At least 5 years of Technical Sales experience in O&G Industry and a total of 8 years of Electrical Engineering experience Experienced in Electrical Distribution systems, Protection systems, Power Quality experience is a must for being a ‘Trusted Advisor’ and create demands Previous experience in Services and Recurring Maintenance Contract will be a key differentiator Account Management skills Cold Calling, Social Selling skills Strong ability to analyse market and competitors Persuading, convincing, influencing, or impressing others in order to promote our offers and get them to support influencing other decision makers. Active Listening – Providing full attention to the content and meaning of others’ messages Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Services. Energetic, outgoing, proactive and have attention to prospecting and networking Excellent verbal and written communication skills including C-level customers Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product. Good knowledge of Power, Secure Power, Industry and Building systems. Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills. Ability to leverage technology for communications and managing own performance Digital savvy, a self-starter on social media e.g. LinkedIn What's in it for me? Meaningful work driving customer success and contributing to sustainability and digital transformation goals Professional development and coaching to grow your expertise and advance your sales career Supportive team environment where collaboration and innovation are valued Autonomy to manage your territory with the backing of a strong internal support network Bring your Services sales expertise to a team that's ready to welcome you—apply today! Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
