The posting
In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve. Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital. Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions. The Role: Specialist, Commercial Customer Care Act as a entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the following: Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce, knowledge management Product return and escalation of more technical queries; order management, invoice, deliveries Receive, monitor, solve, record and process all requests for customers purchase orders, credit notes, warranty claims, handling complaints and providing a service that allows to meet the needs of internal and external customers. Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share. What will you do? Provide first level general support of sales related inquiries, telephone, email and digital platforms to SE customers and partners Responsible for answering incoming telephone calls, chat, e-mails, web-based tickets and prioritizing customer’s support needs Responsible to process Customer requests including order entry, order modification in ERP system Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers’ order and delivery complaints Support and resolve customer logistic product quality/returns and commercial issues Proactively follow up on all commitments and customer details Improve Customer Satisfaction by providing a high quality, professional Primary Support to customers Lead transformation initiatives such as process simplification / optimization and improvement on Customer Service process Carry out other related tasks assigned in order to support the team and other divisions to achieve company’s objectives Ongoing proactive research and learning about new products, technologies and applications What qualifications will make you successful? Degree in any specialization with 5 years of working experience (advantage if Engineering degree) Proficiency in Mandarin Chinese & English is a must. Proficiency in Taiwanese is an added advantage Ability to work under pressure, agile, and having the ability to learn quickly Demonstrate aptitude for problem solving and a sense of urgency Passionate, self-motivated, results-driven professional Ability to work effectively in a team and independently Ability to multitask (logging queries and orders while speaking with customers) Flexible and willing to work additional hours during high peak volume times during month end and quarter end Knowledge in ERP SAP SD module and supply chain is highly preferred Advance or Intermediate Excel and data analytics skills Strong verbal and written communication skills are required What’s in it for me? Global Family Leave Comprehensive medical coverage for employee and dependents Worldwide Employee Stock Ownership Hybrid work arrangement (New Ways of Working) …and more! Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
