The posting
SCHNEIDER ELECTRIC is looking for a new colleague located in Budapest for the position of: Services Lead Remote Sales - Dutch speaking Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all: https://www.youtube.com/watch?v=dux6kG13QWM The future is electric & digital – and we are shaping it! Great people make Schneider Electric a great company and we are currently hiring for a Services Lead Remote Sales for our Service Hub in Budapest to lead and support our teams in different countries. Scope of the position: Person in this role maximizes services revenue through customer relationship management, handling all Customer Requests and Leads from different Demand Generation Engines, including opportunities from both uncovered accounts and covered accounts managed by other SSRs (Services Sales Rep or National Sales Representatives), without any specific account portfolio responsibility. What will you do? Manage the Leads and Customer Requests - React quickly to customer requests within prescribed SLA - Manage all the Leads which have standard Services scope with the main focus on Contract Renewals and upselling recurrent business. - Take inbound calls and e-mails to support existing customer base - Answer customer questions and educate on all SE Services offers - Research & develop new points of contact and potential account identified from Demand Generation Engines (marcom activities, campaigns, Customer Care center etc) - Engage with customers on digital platforms (i.e., LinkedIn) and be an active user - Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts) - Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell Build and manage Services Opportunity Pipeline - Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider’s Sales force based Opportunity management tool) and secure a healthy pipeline - Maintain the Account or Installed Base data in SE systems (BfO/bFS) - Meet daily goals for outbound sales calls to follow-up customer requests and the Leads - Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads - Document all records of customer interaction and activity in bFO - Develop up & cross-selling between Line of Businesses service offer - Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country - Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities - Report accurate monthly order forecasting Key Success Factors - Reactivity on the Lead (FSR, CCC, Marcom, Web, contracts management etc) and winning the leads ensuring high hit rates - Manage all customer demands in the fastest way by ensuring customer satisfaction - Ensure up to 35 % of Customer Facing Time (CFT) including calls and virtual interactions. - Close collaboration with Outside Services Sales for complex on-demand sales when developing platformed accounts. - Mastering dashboards & digital tools to gain productivity - Meet and exceed monthly, quarterly, and yearly sales quota What qualifications will make you successful? Fluent English language knowledge Fluent Dutch language knowledge Experience in customer facing role and /or sales Bachelor degree Strong communication skills Ability to multitask effectively Ability to understand customer needs and translate it into operational requirements What we offer: Life & Accident insurance Health fund & Voluntary pension fund contribution Home office allowance Annual bonus based on performance Global Family Leave WESOP (World Employee Share Ownership Plan), the opportunity to become a shareholder in the company International, empowering environment with a very welcoming and friendly team Cafeteria and Medicover Health Insurance Package A company culture that encourages raising questions and ideas, to make an impact Real career opportunities locally & globally, lots of training opportunities Large visibility over other departments (Planning, Front Office, GSC Performance, etc…) Lots of international networking Who will you report to? Services Sales Team Manager See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY Ready to make an impact from anywhere? Apply today and let's grow together! You must submit an online application to be considered for any position with us. This position will be posted until filled. At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and pension saving matching contribution. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
